Lead - Account Manager

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Freshworks with the position of Lead - Account Manager - Freshworks which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Lead - Account Manager - Freshworks below matches your qualifications. Good Luck: D

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Were looking for an experienced Lead Account Manager to take care of existing Freshworks customers, ensuring they get the most out of our platform while identifying new opportunities for growth. If you enjoy building strong relationships, understanding customer needs, and finding ways to help them succeed, this role is for you.

This is not just about maintaining accounts—its about growing them. This role sits in our Expansion Team so youll have two roles : helping customers expand their use of the Freshworks software they have already purchased and uncovering opportunities in other parts of their business for other Freshworks solutions. This role requires someone who can balance nurturing relationships, alongside local Customer Success Managers, and independently sell within existing accounts.

This isnt just another account management role; its a chance to be part of a company thats winning customers every day and giving its team real opportunities to enjoy the best days of their career.

What Youll Do:

• Build strong relationships with existing customers, ensuring they see value in our solutions and continue to grow with us.
• Identify opportunities to expand usage within current teams and sell into new business units.
• Have meaningful conversations with decision-makers at all levels, from frontline users to senior executives.
• Work closely with internal teams—customer success, implementation, billing, and support—to give customers a great experience.
• Own your sales pipeline and meet (or beat!) your targets.
• Use data and insights to understand customer needs and tailor your approach.

What Were Looking For:

• 8 to 12 years of experience in IT account management and sales, ideally in SaaS.
• A track record of growing existing customer accounts through both relationship management and proactive selling.
• Comfortable getting to and engaging with senior executives and decision-makers.
• Strong problem-solving skills and the ability to think commercially about how customers can benefit from expanding their use of our platform.
• A team player who works well with internal teams to drive customer success.
• Great communication and presentation skills.
• Minimal travel is required for this role but a willingness to travel when required is needed.

Why Join Us?

• Be part of a fast-growing company where your work has a real impact.
• Work for a challenger to legacy providers to offer a better solution to the status-quo
• A supportive, inclusive team that values collaboration and fresh ideas.
• The chance to work with some of the best brands in the industry.
• Compensation packages that reflect your experience and contribution, not just traditional historical industry norms.
• A hybrid working model with Tuesdays, Wednesdays, and Thursdays in the office and the option to work remotely on Mondays and Fridays.

What truly sets us apart? Our customers actually love our product. In an industry where software is often tolerated rather than embraced, Freshworks stands out by delivering intuitive, powerful solutions that make a real difference. As an Account Manager, youll get to work with customers who are genuinely excited about what we offer—helping them grow, succeed, and get even more value from our platform.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Information :

• Company : Freshworks
• Position : Lead - Account Manager
• Location : Hybrid work in Sydney NSW
• Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Lead - Account Manager job info - Freshworks Hybrid work in Sydney NSW above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Lead - Account Manager job info - Freshworks Hybrid work in Sydney NSW in 2025-03-04 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.