Latest job information from Nexigen Digital for the position of Technical Support Analyst QLD. If the Technical Support Analyst QLD vacancy in Southport matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Nexigen Digital for the position of Technical Support Analyst QLD below matches your qualifications.
We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale and Intaserve.
Every day, our all-Australian team delivers exceptional service and outstanding support to our 200,000+ customers who choose us for their domain names, website hosting and digital marketing.
Over the past fifteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.
Joining our Technical Support Team
We are looking for people who have a passion for I.T. and are looking for a stepping stone to kick-start their I.T. career. As part of our front-line team, you will be tasked with ensuring our customers continue to receive the best customer service and technical support in the industry, while providing a timely resolution to issues raised by our customers.
The position
Monitor and respond to service alerts
Diagnose issues with domain names
Performing Linux and cPanel server administration and troubleshooting
Assist customers with technical support enquiries, via phone, live chats, and/or emails
Flexibility is key, as this is a permanent full-time position, on a 24/7 rotating roster.
The right person (is it you?)
As this is an entry-level position, previous experience is not a requirement, as we provide comprehensive training to successful candidates. Although previous experience is not required, a love and a good understanding of technology will take you far.
To be the best in this role, we are looking for people with the following attributes:
A passion for technology (cyber security, gaming, PC building, etc.)
The ability to absorb information and learn quickly
Efficient problem-solving skills
A positive attitude towards our customers and service delivery
Any previous experience in the following areas would be highly regarded:
Domain names
DNS
FTP, SSH and email protocols such as POP3, IMAP and SMTP
Linux (CentOS) and VMware
The Benefits of Working With the Nexigen Digital Team
We pride ourselves on our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers. There's a reason we were awarded “Employer of Choice” in the Australian Business Awards.
Some of the office perks include:
A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunch.
A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.
A drink fridge loaded with an assortment of soft drinks, juices and water.
A fully equipped private gym with weekly on-site personal training sessions.
A team wellness centre with a soundproof gaming stadium featuring an 85” 4K TV, racing car simulator, pinball machine, arcade machine, and air hockey table.
An on-site salon where our resident barber and stylist provide free haircuts on a regular basis.
We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.
Please note that due to strict security requirements, the successful applicant will be required to complete a National Police Check as a condition of employment.
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Job Info:
Company: Nexigen Digital
Position: Technical Support Analyst QLD
Work Location: Southport
Country: AU
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Technical Support Analyst QLD at the office Southport above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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