Customer Service Representative at Adecco

Job Description:

Latest job information from Adecco for the position of Customer Service Representative. If the Customer Service Representative vacancy in Western Australia matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Adecco for the position of Customer Service Representative below matches your qualifications.

Adecco is currently assisting one of its clients in their search for a Customer Service Representative in Cincinnati, OH!

Pay rate: $20/hr

Temporary: 2 -3 months with possibiity of extension or conversion

For instant consideration for this role, click on Apply Now

This position takes incoming calls from Correspondent, Retail and Direct Mortgage employees and provides resolution to any technical issue they may have with the mortgage origination systems. This position also interfaces, vendors and Information Technology staff daily resolving complex customer issues related to the booking of new mortgage loans.

Our ideal candidate must have/must be able to:

• Within appropriate timeframes, answer users' inquiries via telephone and email in a professional and courteous manner concerning system problems.
• Perform triage of incoming calls and exercise appropriate judgment in resolving, transferring, and recommending remedial actions to correct problems based on knowledge of system operation.
• Using available resources, system knowledge, and business and IT partners, troubleshoot and test issues or defects reported and exercise appropriate judgment in escalating problems of a more complex nature to more senior staff and/or Information Technology.
• Maintain accurate records, procedures, and call logs for department and management reporting. Properly complete the appropriate defect reports, tickets, or forms used for customer reported issues adhering to departmental policies and procedures.
• Accurately assess and perform mortgage change requests, and setup/changes to vendor, branch, and insurance companies.
• Continually learn and develop knowledge of Mortgage systems, products, and processes.
• Participate in team projects and engagement initiatives, act as a team leader for assigned projects, and mentor and train more junior employees.
• Assumes additional responsibilities as assigned.

Education/Certification Requirements:

• High School Diploma or GED

Experience requirements:

• 2+ years of customer support, call center, contact center preferred
• Deadline and task-driven with ability to multitask
• Excellent verbal and written communication skills
• Strong analytical, attention to detail, and problem-solving skills
• Good leadership, initiative, and interpersonal skills
• Ability to work independently, as well as in a team environment
• Basic knowledge of computer hardware/software concepts and a working knowledge of Microsoft products
• Basic Mortgage knowledge preferred but not required

As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. To be considered, please follow the steps included upon your application. If you are interested in a Customer Service Representative in Cincinnati, OH apply NOW for instant consideration!

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Job Info:

• Company: Adecco
• Position: Customer Service Representative
• Work Location: Western Australia
• Country: AU

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Representative at the office Western Australia above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.