Cyber Security Policy Officer at NSW Department of Customer Service

Position Cyber Security Policy Officer
Posted 03 Feb 2026
Expired 05 Mar 2026
Company NSW Department of Customer Service
Location New South Wales | AU
Job Type Full Time

Job Description:

Latest job information from NSW Department of Customer Service for the position of Cyber Security Policy Officer. If the Cyber Security Policy Officer vacancy in New South Wales matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at NSW Department of Customer Service for the position of Cyber Security Policy Officer below matches your qualifications.

Cyber Security Policy Officer

Role type: Ongoing / Permanent

Salary: Clerk Grade 7/8 - ($113,574 - $125,720) plus superannuation and annual leave leading.

Location: Sydney CBD, with hybrid working conditions in line with DCS Flexible Working Policy

About the role

The Cyber Security Policy Officer works as part of the Strategy, Policy and Government Relations team in Sydney to contribute to cyber security policy and engagement project development. You will provide analysis, advice and recommendations to support organisational and/or government cyber security initiatives and commitments. Ideal candidates will also have experience in providing administrative support and reporting for the activities of technical teams.

About you
  • Project Delivery: Lead the delivery of cyber security projects by applying structured project management methodologies and driving execution to meet scope, time and quality targets. Produce high-quality documentation to enable informed decisions and ensure successful outcomes.
  • Policy Development & Regulatory Delivery: Execute policy and regulatory initiatives by managing timelines, priorities and stakeholder expectations and produce high-quality brief documentation to drive evidence-based policy development.
  • Policy Advice & Operational Support: Promptly respond to policy queries with accurate, consistent advice that supports organisational objectives.
  • Research, Analysis & Reporting: Conduct research and analysis to generate evidence-based reports that inform policy and strategic decisions.
  • Stakeholder Engagement & Relationships: Build and maintain strong stakeholder relationships to enable timely advice and coordinated service delivery.
  • Issues Identification & Resolution: Proactively identify and assess emerging issues, implementing timely resolutions to minimise risk and maintain progress. Enable informed, forward-looking decisions through early intervention and problem-solving.
  • Governance: Embed best practice governance by enhancing policies and processes that strengthen compliance and efficiency.
  • Ability to stay abreast of emerging issues, risks and opportunities impacting cyber security within NSW Government and nationally, while providing timely and relevant advice on emerging topics or issues.
  • Skilled in coordinating multiple projects simultaneously within defined timeframes and in an environment of conflicting and changing priorities, ensuring support whilst delivering against agreed activities and objectives.
  • Possess strong communication and interpersonal skills.
  • Demonstrated experience in building and maintaining strong stakeholder relationships to deliver timely advice and consistent services that achieve organisational objectives.
  • An Australian Citizen, including the ability to obtain and maintain a Baseline or higher National Security Clearance and undergo a compulsory Police Check.
  • Qualifications: Tertiary qualifications or equivalent professional experience in policy development, strategy, or Information Technology (IT). Experience in cybersecurity is desirable but not essential.
Essential requirements
  • Ability to stay abreast of emerging issues, risks and opportunities impacting cyber security within NSW Government and nationally, while providing timely and relevant advice on emerging topics or issues.
  • Skilled in coordinating multiple projects simultaneously within defined timeframes and in an environment of conflicting and changing priorities, ensuring support whilst delivering against agreed activities and objectives.
  • Possess strong communication and interpersonal skills.
  • Demonstrated experience in building and maintaining strong stakeholder relationships to deliver timely advice and consistent services that achieve organisational objectives.
  • An Australian Citizen, including the ability to obtain and maintain a Baseline or higher National Security Clearance and undergo a compulsory Police Check.
  • Qualifications: Tertiary qualifications or equivalent professional experience in policy development, strategy, or Information Technology (IT). Experience in cybersecurity is desirable but not essential.
How to apply
  • A resume (max four pages) detailing relevant knowledge, skills and experience.
  • A cover letter (max two pages) addressing how you meet the key accountabilities within the Role Description and the Job Advert.

Submissions that have not followed the above or that are submitted via email will not be considered.

About the team

The Uplift, Advisory & Engagement (UA&E) team delivers operational, strategic and policy support to Cyber Security NSW and the wider NSW Government on cyber security matters. UA&E uplifts the cyber security posture through tailored advice, security assessments and other initiatives to drive a cyber-aware culture.

About Cyber Security NSW

Cyber Security NSW provides centralised services and all-of-government leadership to drive a cyber-resilient NSW Government that can safeguard the confidentiality, integrity and availability of government systems, services and data for NSW communities. Cyber Security NSW is an all-of-government function located within Digital NSW in the Department of Customer Service. Learn more about Our Vision and Cyber Security NSW.

ID Support NSW is a nation-leading business unit in Cyber Security NSW that deliver public-facing advisory services dedicated to assisting victims of identity theft and crime and supports the NSW Governments data breach response. With recent data breaches and increasing fraud, identity resilience is key to preventing misuse. Learn more about ID Support NSW and help shape how identities are protected and remediated in NSW.

Why join us?
  • Flexible working: We offer a broad range of flexible working arrangements.
  • Career development: Ongoing learning and development opportunities through expert-led sessions, online training and professional development opportunities.
  • Work-life balance: Flex time accrual for extra hours worked (for non-Exec roles) based on a 35-hour work week.
  • Wellbeing support: Access to employee assistance programs, including EAP, Fitness Passport, and wellbeing initiatives.
  • Inclusive culture: Staff-led Employee Resource Groups (ERGs) including DCS Pride, Young Professionals Network and more.
  • Leave entitlements: Four weeks annual leave and paid sick leave, carer\'s leave, and long service leave.

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation.

Closing Date: Friday 13 February 2026 at 10:59 am.

About the Department

Careers at the Department of Customer Service: We are focused on delivering excellent customer service, digital transformation, and regulatory reform. We invite you to join us and contribute to the future of NSW.

Accessibility

If you require adjustments to participate in the selection process, please contact or #J-18808-Ljbffr

Job Info:

  • Company: NSW Department of Customer Service
  • Position: Cyber Security Policy Officer
  • Work Location: New South Wales
  • Country: AU

How to Submit an Application:

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