| Position | Customer Service & Catering Orders Team Member (Entry-Level) |
| Posted | 2025 July 07 |
| Expired | 2025 August 06 |
| Company | Degani Bakery Cafe |
| Location | West Melbourne VIC | AU |
| Job Type | Full Time |
Latest Job Information from Company Degani Bakery Cafe as position Customer Service & Catering Orders Team Member (Entry-Level). If Job Vacancy Customer Service & Catering Orders Team Member (Entry-Level) in West Melbourne VIC matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Degani Bakery Cafe as the position Customer Service & Catering Orders Team Member (Entry-Level) below matches your qualifications.
Customer Service & Catering Orders Team Member (Entry-Level)? West Melbourne | Full Time | Monday to Friday, 9:00 am - 5:00 pm? Pay Rate: $28.12 per hour + super (HIGA Award - Clerical Grade 3)? Help customers, recommend great food, and become a catering expert
Love food and helping people? Start your career in customer service with a flavour-packed role.At Elizabeth Andrews Catering, our customer service team doesn't just answer the phone—they help Melbourne's best offices and events get the food they need. You'll be guiding customers through our menu, answering queries, recommending options for dietary needs, and upselling like a pro. If you're friendly, organised and love talking about food, this is the role for you.
About the RoleThis full-time position is Monday to Friday, 9:00 am - 5:00 pm at our West Melbourne office. You'll be part of a small, friendly team that takes pride in helping customers place orders with confidence and ease.
Key Responsibilities
Answer customer enquiries via phone and email
Take and process catering orders accurately and efficiently
Recommend suitable products based on customer needs, including dietary requirements (e.g. gluten-free, vegetarian, dairy-free)
Upsell or suggest add-ons that enhance the customer's order
Troubleshoot order issues and liaise with internal teams
Maintain customer records and update CRM systems
Clerical Grade 3 Tasks (HIGA Award)
Respond to and action customer inquiries in your area of responsibility
Use software to create, format, edit, and manage business documents
Maintain paper and electronic filing systems
Apply product knowledge to guide customers and direct internal communications
Operate phones, printers, scanners, and other standard office equipment
Accurately enter order data into systems and update records
About You
Strong verbal and written communication skills
A friendly and professional phone manner
High attention to detail and accuracy
Interest in food and ability to learn our product range quickly
Previous experience in admin, customer service or hospitality is a plus—but not essential
What You'll Get
Award rate: $28.12/hour + super
Full training provided and room to grow
A close-knit and supportive team
Work with food every day (yes, you'll get to try it too!)
Convenient West Melbourne location close to public transport
Apply NowIf you love helping people, enjoy talking about food, and want to work with a brand that's trusted by Melbourne's top businesses, apply now and join our customer service team!
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