Customer & Fulfilment Specialist at Miller Leith

Job Description:

Latest job information from Miller Leith for the position of Customer & Fulfilment Specialist. If the Customer & Fulfilment Specialist vacancy in Macquarie Park NSW matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Miller Leith for the position of Customer & Fulfilment Specialist below matches your qualifications.

Customer & Fulfillment Specialist - FMCG | Sydney Are you passionate about delivering exceptional customer service and ensuring seamless order fulfillment? We're seeking a Customer & Fulfillment Specialist to join a dynamic team within a leading FMCG business, based in Sydney. In this full-time role, you'll be the key contact for customer enquiries, managing everything from order processing to returns, and ensuring 100% fulfillment across retail and eCommerce channels. You'll work closely with internal teams and external partners, including a 3PL warehouse, to maintain service excellence and drive continuous improvement.

Key Responsibilities:

• Respond to customer enquiries via email and phone with professionalism and efficiency.
• Manage CRM records, returns, and credit processing.
• Support eCommerce and New Zealand customer service functions.
• Own the end-to-end order process from purchase to delivery.
• Liaise with freight carriers and warehouse teams to meet SLAs.
• Collaborate with Finance, Sales, and Marketing teams to resolve issues and support campaigns.

What You'll Bring:

• 2+ years of customer service experience, ideally in FMCG.
• Strong communication skills and a personable approach.
• Intermediate proficiency in Microsoft Office.
• Exposure to EDI processes and CRM systems.
• Ability to manage competing priorities and work cross-functionally.

Location: SydneyTravel: Occasional visits to 3PL warehouse in Horsley Park This is a fantastic opportunity to join a collaborative team and make a real impact in a fast-paced environment. If you're ready to take the next step in your customer service career, we'd love to hear from you.

Please email Anna ****@millerleith.com.au

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Job Info:

• Company: Miller Leith
• Position: Customer & Fulfilment Specialist
• Work Location: Macquarie Park NSW
• Country: AU

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