Home » Customer Experience Manager

Customer Experience Manager at Spin Personnel

Position Customer Experience Manager
Posted 05 Aug 2026
Expired 04 Sep 2026
Company Spin Personnel
Location Australia | AU
Job Type Full Time

Job Description:

Latest job information from Spin Personnel for the position of Customer Experience Manager. If the Customer Experience Manager vacancy in Australia matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Spin Personnel for the position of Customer Experience Manager below matches your qualifications.

Our client, a fast-growing Australian eCommerce and retail business, is seeking an experienced Customer Care Manager to lead and evolve their customer experience function.

This role will lead a team of three and is both strategic and operational, focused on elevating customer experience, improving performance, and driving commercial outcomes through better use of data, systems, and team leadership.

Key Responsibilities
  • Support and shape Customer Care strategy, with a focus on customer experience, efficiency, and growth opportunities
  • Analyse customer data (tickets, returns, enquiries, feedback) to identify trends and drive business improvements
  • Deliver regular reporting and translate insights into actionable recommendations
  • Own and optimise Customer Care systems and workflows, improving automation and scalability
  • Lead, coach, and develop a high-performing Customer Care team
  • Manage rostering and resourcing, particularly during peak periods
  • Oversee day‑to‑day customer interactions across email, chat, and social channels
  • Identify opportunities to reduce returns and improve post‑purchase experience
  • Support peak trade planning and ensure service levels are maintained
Success Criteria
  • Strong strategic and analytical mindset
  • Experience leading Customer Care or CX teams in eCommerce or retail
  • Comfortable working with platforms such as Shopify, Gorgias, ReturnGO or similar
  • Data-driven with strong reporting and insight capability
  • Process-focused with a continuous improvement approach
  • Strong leadership and stakeholder management skills
  • Commercially aware with a focus on efficiency and performance

If you’re a proactive Customer Care professional who wants to make a real impact in the retail space, apply now via LinkedIn!

Must have unrestricted working rights in Australia.

Due to the high volume of applications received, only shortlisted candidates will be contacted.

#J-18808-Ljbffr

Job Info:

  • Company: Spin Personnel
  • Position: Customer Experience Manager
  • Work Location: Australia
  • Country: AU

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Experience Manager at the office Australia above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

Next Page »

Similar Job Vacancies

Claim 75% Off Hosting
  Job Search Agregator 2026
About Us
Privacy Policy
Disclaimer
Terms and Conditions
Contact Us
Submit XML Feed

© Jobkos

  By visiting the Jobkos website, viewing, accessing, or using any of the services or information created, collected, compiled, or submitted to Jobkos, you agree to be bound by the following Terms and Conditions of Service.
Created by Jobkos | | | |