Customer Care Manager - Home Care

About HCA:

Healthcare Australia (HCA) is Australias largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia.  About the role:

Are you passionate about making a meaningful difference in the lives of older Australians? We are looking for a proactive and compassionate Care Manager to join our dedicated team, supporting clients across the Adelaide region.

In this client-facing role, you will be the primary point of contact for new and existing home care clients, guiding them through their aged care journey with empathy and expertise. Youll be responsible for delivering high-quality, personalised services and developing strong relationships with clients and their support networks.

Key Responsibilities Include:

• Build strong relationships with clients and their families

• Conduct assessments and create tailored care plans

• Monitor service delivery and ensure client satisfaction

• Coordinate with nurses, allied health, and internal teams

• Support client onboarding and promote HCAs services to the community

What Youll Bring to the Role:

• Strong communication and relationship-building skills

• Experience in home care, health, or other customer-focused services

• Confident engaging with clients and stakeholders

• Proactive, organised, and target-driven

• Competent with MS Office and CRM systems

Mandatory Requirements

• A current National Police Check (ACIC accredited), stating suitability to work in aged care or with vulnerable persons.

Our culture and benefits:     

We work together as a team, we never forget that were people-focused, and we respect relationships with each other.  With HCA youll be rewarded with:

• A fabulous discount on BUPA Private health Insurance - 7%! 
• Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging - novated leasing available with Smart group 
• Be part of a well-respected Australian based organisation of more than 3,000 employees!
• Benefit from ongoing training and support with access to an education allowance to nurture your skills and career

At HCA we are committed to embracing diversity and committed to providing a safe working environment. Veterans are encouraged to apply.  Some roles that involve visiting clients or facilities may require you to be fully vaccinated (Boosted) with the TGA-approved COVID-19 vaccine. The requirement for vaccination is based on the role and site where services are being provided. If you have any questions or concerns, please contact the hiring manager.  To learn more about HCA:www.healthcareaustralia.com.au

Information :

• Company : Healthcare Australia
• Position : Customer Care Manager - Home Care
• Location : Adelaide SA
• Country : AU