ACCOUNT MANAGER - Managed Service Provider at The Grid Corporation

Job Description:

Latest job information from The Grid Corporation for the position of ACCOUNT MANAGER - Managed Service Provider. If the ACCOUNT MANAGER - Managed Service Provider vacancy in Port Melbourne VIC matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at The Grid Corporation for the position of ACCOUNT MANAGER - Managed Service Provider below matches your qualifications.

About Us:We are a trust based and flexible Managed Service Provider (MSP) supporting a diverse range of Australian businesses. Our success is built on deep, trust-based relationships with our clients and a strong, solutions-driven engineering team. We're not just tech support — we're strategic partners. Now, we're looking for an Accounts Manager who shares that mindset.

Position Overview:As an Accounts Manager, you'll be the bridge between our clients and our technical team. This role isn't just about sales or account maintenance — it's about understanding our clients' businesses, nurturing long-term partnerships, and working closely with our engineers to deliver tailored IT solutions that grow with their needs.

Qualifications:

• Proven experience in Account Management within an MSP

• Strong knowledge of Technical concepts and solutions.

• Familiarity with MSP operations, service agreements, and billing cycles.

• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.

• An ability to understand what the client wants and connect on that level.

• Good communication skills, both written and verbal, with the ability to work with various teams and clients.

• Ability to maintain confidentiality and handle sensitive information with integrity.

About You:

• Proven experience in account management within an MSP.

• Exceptional communication skills — able to speak both "business" and "tech".

• Strong interpersonal skills with a natural ability to build trust and credibility.

• Comfortable working alongside engineers and understanding technical discussions.

• Highly organized, proactive, and solutions-oriented.

• A genuine desire to help clients succeed with technology as an enabler.

Key Responsibilities:

• Develop and maintain strong, trust-based relationships with a portfolio of clients.

• Serve as the primary point of contact for client inquiries, feedback, and escalations.

• Collaborate daily with engineers to ensure technical solutions align with client goals.

• Conduct quarterly business reviews (QBRs), roadmap sessions, and strategic planning.

• Identify opportunities for service improvement and upsell based on real client needs — not pushy sales targets.

• Ensure contract renewals, project scopes, and SLAs are managed smoothly and transparently.

Why Join Us?

• Be part of a tight-knit, collaborative team that values authenticity and excellence.

• No hard-sell culture — our clients stay with us because we care.

• Flexibility to balance work and life.

• Career growth in a supportive and transparent environment.

• Work with clients who see IT as a strategic asset, not a cost center.

• Able to communicate the technical solution without needing specialists to assist.

• Ability to create presentations that are simple yet effective in communicating solution.

• Technical background in MSP world that helps your ability to build trust.

How to Apply:If you're passionate about client success, technology, and building relationships that matter, we'd love to hear from you. Click "Apply Now" and let's start the conversation.

Job Info:

• Company: The Grid Corporation
• Position: ACCOUNT MANAGER - Managed Service Provider
• Work Location: Port Melbourne VIC
• Country: AU

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information ACCOUNT MANAGER - Managed Service Provider at the office Port Melbourne VIC above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.