Customer Care Team Leader at Blackwoods

Job Description:

Latest job information from Blackwoods for the position of Customer Care Team Leader. If the Customer Care Team Leader vacancy in Western Australia matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Blackwoods for the position of Customer Care Team Leader below matches your qualifications.

Your Opportunity

Lead, inspire and elevate a high-performing Customer Care team as our next Customer Care Team Leader. Based in Canning Vale, you’ll oversee a fast-paced team supporting key customers and internal stakeholders, playing a critical role in delivering consistent, high-quality service outcomes.

Working closely with Sales, you’ll drive customer satisfaction and commercial results while supporting site and branch engagement to ensure strong cross-functional alignment. This role is responsible for coaching and mentoring team members, managing day-to-day operations, and delivering strong performance against service and operational KPIs.

Your day-to-day:

• Lead, motivate, and develop a team of Customer Care Consultants while fostering a positive, high‑performance culture
• Conduct regular 1:1s, coaching sessions, performance reviews, and manage team performance outcomes
• Collaborate closely with the Sales team to support customer outcomes, and drive engagement with site and branch stakeholders to ensure alignment across the business
• Support recruitment, onboarding, and workforce planning to build a strong and capable team
• Oversee daily workflows across telephony, email, and systems while allocating work to meet SLA targets
• Manage escalations and ensure timely resolution, while driving continuous improvement initiatives
• Build strong stakeholder relationships and support customers with complex enquiries, quoting, and solutions

What you’ll bring:

• Proven experience in customer service (minimum 2 years), with team leadership or coaching capability
• Strong stakeholder engagement skills with the ability to build trusted relationships
• Ability to manage competing priorities in a fast-paced environment with sound decision-making skills
• Operational capability including Microsoft Office skills and understanding of contact centre environments (desirable)
• Commercial awareness and industry experience (industrial, MRO or PPE highly regarded)
• Customer-focused, results-driven, and proactive, with strong communication skills and a commitment to continuous improvement
• Understanding of contact centre operations and telephony systems

What's In It For You 

• Opportunity to lead and shape a high-performing team in a collaborative, supportive environment
• Career development and progression opportunities within a business that values safety, people, and performance
• Permanent role, incentives & Wesfarmers share plans 
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners 
• Team events, celebrations, award recognition and prizes 
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more! 
• Refer-A-Friend program – earn up to $2,000 for each referral! 
• Ability to purchase up to 4 weeks’ additional annual leave 
• Generous paid parental leave policy 
• Free onsite parking and more! 

NEXT STEPS  

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them. 

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing). 

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities. 

Job Info:

• Company: Blackwoods
• Position: Customer Care Team Leader
• Work Location: Western Australia
• Country: AU

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Care Team Leader at the office Western Australia above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.