Administration Officer - Emergency Department - Targeted

Join our team as an Emergency Department Administration Officer! If you thrive in a dynamic, fast-paced environment, enjoy working closely with people, and embrace challenges with enthusiasm, this position is for you!


Employment Type: Permanent Part Time and Temporary Part Time Until May 2025
Position Classification: Administration Officer Level 3
Remuneration: $33.30 - $34.34 Per Hour + 11% Super + Salary Packaging
Hours Per Week: Up to 24
Requisition ID: REQ486698 Applications Close: Sunday, 16th June 2024

Administration Officer Emergency Department (ED) Awabakal Country - John Hunter Hospital

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.


About the role: In this role, youll be at the forefront of patient care, responsible for efficiently handling patient registration, collaborating closely with clinical staff to document patient journeys, updating records, and promptly addressing inquiries via phone. As one of the first welcoming faces patients encounter, you play a crucial role in ensuring accuracy in their details and documenting care decisions. With comprehensive training and ample opportunities for professional growth, youll find fulfillment in this role. Your primary collaborators will be the dedicated nursing staff, including triage nurses at the front of the house and supporting the Nurse Unit Manager (NUM1) within the department. The ED operates 24/7 and Administration Officers can work a mix of day and afternoon shifts (hours of administration support are 06:30 – 23:30).

Where youll be working: This is an opportunity to work for the largest employer in the region which services a population of more than 900,000 across the Hunter, New England, and Lower Mid North Coast areas. John Hunter Hospital is a Level 6, tertiary referral, major trauma and teaching hospital and is the largest hospital in the Hunter New England Local Health District. Hunter New England Health has strong, innovative connections with the University of Newcastle and Hunter Medical Research Institute.
John Hunter Hospital ED is the largest within Hunter New England Health District, with a team of 25 administration staff and an ED team of approximately 400 staff. Opportunities may be available to circulate through other Critical Care Services however this role is ED-specific.
The ED is fast-paced, with a high-performing team that looks out for each other. They are encouraging and supportive, with regular open and honest communication opportunities.

Benefits:

• Opportunity for additional shifts to cover leave.
• Ongoing training is available.
• Opportunities for both informal and formal feedback.
• An open-door policy for communication.
• Knowledgeable and approachable staff.
• Sustainable Healthcare: Together towards zero.
• ADOs each month (for full time employees).
• 4 weeks annual leave (pro-rata for part time employees).
• Salary packaging options.
• Fitness Passport.
• Employee Assistance Program (EAP) for staff and family members.

This position is for you if:

• You can work in a fast-paced environment and are great with people (we can train you in process and software).
• You are a team player, adaptable, and enthusiastic.
• You are proactive and a great communicator.

Need more information?

• Click here for the Position Description.
• Find out more about applying for this position.

For role-related queries or questions contact Jo-Anne Hiles on JoAnne.Hiles@health.nsw.gov.au.
Information for Applicants:
To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa.
We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
The position involves shift work which includes days, evenings, weekends, and public holidays.
An eligibility list will be created for future permanent part time and temporary part time vacancies.
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: http://bit.ly/HNEHealthSteppingUp.
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
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