Client Success Manager

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Avetta, LLC with the position of Client Success Manager - Avetta, LLC which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Client Success Manager - Avetta, LLC below matches your qualifications. Good Luck: D

You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey…...

Hamster Kombat


As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customers guide for their journey with Avetta. This role is right for you if your passion is to help clients embrace a new paradigm for understanding and managing their businesses.

As the primary voice for our clients, the Client Success Manager works closely with all other teams inside Avetta. They will look to your experience and creativity to help them make the best possible decisions for our customers and the company. In the same way, your clients will look to you to help them understand and execute "whats next?" to maximize the value, they see every day with our platform and services.

This role would be hybrid in our Newcastle or Sydney office (3 days in office, 2 days work from home).

Please note: This role requires full working rights in Australia, without current or future sponsorship. Proof of this is required to be produced during the final stages of the selection process.

How you will make an impact:

  • Nurture and grow relationships with your client stakeholders, while identifying additional key stakeholders through proactive engagement
  • Maintain the clients momentum after launch leveraging critical success factors aligned to the clients journey as increase adoption Avetta platform over time
  • Serving as the trusted advisor for clients on use-case, product functionality and applicable program recommendations
  • Perform regular review-and-planning sessions (via Success Planning and QBR activities) with client stakeholders to demonstrate value, understand the clients current business situation and objectives, and define next steps in their journey with Avetta
  • Proactively ensuring clients understand, have adequate training on, and are utilizing Avettas products to achieve the maximum benefit
  • Provide marketing with referenceable customers, Client Success anecdotes, data-rich trends and observations about changes in our client base and industry
  • Work within the Client Success Team to create innovative strategies, services, and processes that drive increased customer adoption, retention, and expansion across all of Avettas offerings
  • Act as the voice of Avetta clients and work cross functionally with internal stakeholders to solve problems and drive potential process and product improvements
  • Assist Account Managers with client growth plans and, when necessary, at-risk mitigation
  • Own the overall health of each assigned Client Account
  • Assist the Client Support Team with difficult and client-specific problem resolution
  • Partner with Implementation and Professional Services to support best practice implementations and identify key growth opportunities
  • Maintain an attitude of constant improvement and always work to increase efficiency, scalability, and impact
  • Use data to help make recommendations and decisions
  • Fully document all interactions with clients (Using SFDC, Wrike, etc.)

Your key values and skills:

  • You thrive in an environment of ownership & accountability
  • You are proactive in your engagement with your clients and peers
  • You possess strong communication and collaboration skills
  • You are inherently persistent and operate as both a Client and Avetta advocate
  • You approach problem solving with a creative mind, empathetic spirit, and scalable mindset
  • You are passionate about your vision for client growth and laser focused on what is needed to get them there

Minimum Qualifications:

  • Minimum 3-5 years in either a customer-facing role with an Enterprise SaaS company or supplier management with a large organization
  • Bachelors Degree or equivalent work experience
  • Experience with the Microsoft Office suite, SFDC, CRM tools, and JIRA a plus
  • Excellent interpersonal, verbal, and written communication skills
  • Highly organized, collaborative, responsive, and proactive
  • Past success mastering new, complex technologies, processes, and concepts and training / mentoring others to master them as well
  • Strong project management skills, PMP a plus

Information :

  • Company : Avetta, LLC
  • Position : Client Success Manager
  • Location : Newcastle NSW
  • Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Client Success Manager job info - Avetta, LLC Newcastle NSW above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Client Success Manager job info - Avetta, LLC Newcastle NSW in 07-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 07-06-2024