Customer Service Specialist

Customer Service Specialist About the role

At Great Southern Bank were a customer-obsessedbunch. We pull out the stops to help all Australians own their own home. Thismeans attracting and retaining customers through our strong brand, clever propositions,and award-winning service and support.

Our CustomerService Specialist role is pivotal to supporting our purpose.Based in our Toowoomba branch, you will provide support and serve the localcommunity as the first point of contact for our customers and their retail bankingneeds.

This sales role is so much more than processing overthe counter transactions and inquiries. Youll be challenging yourself everyday to generate leads and opportunities, deliver sales and lending results andhelp our customers meet their financial goals through our great value savings, insurance,and personal lending products.

To be considered for this permanent full-time, sales and lending role you will need to show that you enjoy:

• Learning new things such as new products,services, and ways of working
• Challenging yourself to go above and beyondwith each customer conversation
• Meeting new people and building connections inyour local community
• Helping solve problems for customers bymatching products and solutions to needs
• Getting results that help our customers achievetheir financial and lifestyle goals!
• Protecting customers through strict adherenceand compliance to policies and regulations

Reward and Benefits

At GreatSouthern Bank, were committed to building a strong, inclusive and diverseworkplace, where people feel a sense of belonging, are valued, connected andrespected. Were big believers intaking care of our people, because we know that happy employees make for ahappy workplace.

We want you to make an impact! Thats why weinvest in our team with awesome incentive programs, and a wide range oftraining and career development opportunities. But thats not all - we also offer abunch of other perks and benefits, from discounts on financial and insuranceproducts to options for health and wellness, unique leave arrangements, andmore.

We are big on recognition too. From ourEmployee Appreciation Day, Values Awards and eCards for both teams andindividuals for living our values. We have Employee Groups that support you toshow up and be your true self, every day.

Want to learn more about all the cool stuff andsupport you can get as part of our team? Head over to our careers site to findout, and if you like what you see, why not apply online below and join us!

A little bit about us

Join us at Great Southern Bank and make a difference in the livesof over 380,000 Australians! With over 75 years of experience putting ourcustomers first, were proud to be customer-owned and focused on helping allAustralians achieve homeownership.

Aswe continue to grow and invest in technology, products, and people, were seekingmotivated and enthusiastic individuals to join our winning customer team. Ourculture is approachable, supportive, and fun, allowing our team members tothrive both at work and at home. Job ID req4676