Casual Customer Relations Officer

SYNOPSIS:

Casual Customer Relations Officer

• $43 - $50 per hour + 11.5% super*
• Casual Position

• FY25 inclusive of 25% casual loading & dependent on skills and experience

The City of Melville sits upon the shore of the beautiful Swan River. We are a welcoming and diverse community which enjoys a blend of retail and business precincts and an abundance of open spaces in a unique, natural landscape. In everything we do, we focus on our values of Excellence, Participation, Integrity and Caring and we aim to achieve an inclusive, vibrant and sustainable future.

We are now seeking a driven and tenacious customer relations professional, with a background in inbound contact centre environments for an exciting opportunity!

This position will give you the opportunity to further grow and reinforce your skills within Customer Relations supported by a well-established on the job development and coaching structure.

A typical day in the role will give you the opportunity to demonstrate excellent verbal and written communications, proficiency with computers and customer relationship management software, resolving simple and complex customer queries and most importantly being part of the team that supports our thriving community.

If this sounds like the role for you why not apply! In submitting your cover letter (max 1 page) we would like to hear more about your experience and skills of the below:

• Demonstrated experience in a high-volume call centre
• Recent experience in a similar role
• Ability to multi-task
• Understanding of Service Level Agreements (SLA) for an inbound call centre
• Excellent verbal and written communication skills
• Ability to navigate multiple systems simultaneously
• Local government knowledge highly desirable

Elevate your work experience with the City of Melville’s benefits!

• Professional growth support with our structured professional development and study assistance programs
• Enhance your health and wellbeing with complimentary membership to our LeisureFit centres^, Employee Assistance and Wellness programs
• An active social club to connect with colleagues and make lifelong friends

If you are interested in this exciting opportunity, we strongly advise you apply as soon as possible. The City reserves the right to close this advertisement before the closing date. Apply with your resume and cover letter by 7 July 2024

For further queries regarding the position, contact: Syed Abdul - 08 9364 0389 between 2.00 PM and 4.00 PM.

The City of Melville celebrates diversity, inclusion, and belonging. We welcome and strongly encourage applications from individuals of all backgrounds, including but not limited to Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and people living with disabilities.

All candidates applying for a position where the use of ‘plant and machinery’ or driving a vehicle is an inherent requirement of the role, and other ‘high risk’ facilities where public safety is at risk, will be required to pass a drug and alcohol test as part of a pre-employment medical.

We appreciate the interest from Recruitment Agencies in collaborating with us, however, at this time, the City of Melville is managing the recruitment process for this role. Please refrain from submitting candidate profiles to our team. Rest assured, should the need for external assistance arise in the future, we will not hesitate to reach out to recruitment agencies.

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