Customer Service Officer - Fortitude Valley

Published
June 10, 2024
Location
Fortitude Valley, Australia
Category
Default
Job Type
Full-time
Salary Packaging: Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay!)
Benefits: Fitness Passport & HCF Private Health Insurance discounts
Extra Leave: 4 weeks annual leave + additional 5 days leave
Career growth: Genuine career opportunities
Work life balance: Flexible work arrangements
Salary: Competitive remuneration
Culture: Friendly and close-knit team environment
Full-Time Opportunity: We provide full-time positions.
Location: Based onsite in Fortitude Valley
About us...

Breakthru is part of the Royal Rehab Group, a leading provider of disability and rehabilitation services. We are a dynamic, innovative organisation committed to empowering people to create their own futures. Through the provision of high quality person-centered supports, we enable thousands of people every year to access the supports required for mental health, employment, disability & training needs.

Working with us, you will be supporting our customers to achieve their goals and aspirations with the aim of achieving sustainable employment.

We know diversity makes Breakthru a great place to work and we are committed to building an inclusive workplace culture that reflects the people we serve. We encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people, LGBTIQA+, people with a disability and people from culturally diverse backgrounds.

About the opportunity

As a Customer Service Officer, you will be the first point of contact for new and potential customers wishing to access Breakthru services. You will work closely with customers and their families to understand their requirements, expectations, and aspirations. The key focus of this role is to secure customer engagement and deliver the very best customer service to enquiries.

This includes:
Monitoring new enquiries via phone, email and online systems/applications
Actively responding to new customer enquiries
Processing of relevant referrals and NDIS Request for Service
Liaise with operational teams regarding service capacity and availability
Ensure an understanding of all breakthru and legislative policies and procedures
Participate in promotional campaigns to increase customer acquisition
Meet customer acquisition targets
Actively promote Breakthru’s service offerings
Demonstrating thorough and timely recording of customer interactions
Any other duties as directed by your Leader or the Leadership team
About you

You are passionate, driven to succeed and thrive on customer service, building relationships both internally and externally. Your ability to manage multiple priorities while continuing to provide strong customer service will be the key to your success in this role. With highly developed interpersonal skills and the ability to maintain strong relationships, your commitment to customers and their families will support the continued customer acquisition and growth of the business.

You will also be able to clearly articulate and demonstrate:
Strong knowledge of NDIS & funding flexibility
Sales background & commitment to excellent customer service
Knowledge of relevant local service providers (desirable)
Ability to advocate on behalf of our customers
Proactive approach to achieving targets
Strong administrative requirements & process driven role
Drivers license (essential)
Working with Children check (essential or willing to obtain)
Criminal record check (essential or willing to obtain)
NDIS Workers Screen Clearance (essential or willing to obtain)
What we offer...
Salary Packaging: Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay!)
Benefits: Fitness Passport & HCF Private Health Insurance discounts
5 extra leave days: Access to an additional 5 individual leave days
Career growth: Genuine career opportunities
QLeave: Access to portable long service leave for eligible candidates
Work life balance: Flexible work arrangements
Salary: Competitive remuneration
Employee Assistance Program: Access to professional counselling and coaching for you and your immediate family
Leadership: Supportive and experienced leadership team
Culture: Friendly and close-knit team environment
Proud to be Great Place to Work Certified!!

What’s next…

If this sounds like the perfect role for you, address the essential criteria in your cover letter and APPLY NOW to start your journey with us!

For more information on Breakthru,

Please note: The successful applicant will be required to undergo pre-employment checks including but not limited to a NDIS Worker Screen Clearance, current criminal record check (no older than 3 months), working with children check, employment history and referee checks.

A career with Breakthru is an opportunity to collaborate, grow and make a difference with an iconic organisation recognised as a leader in rehabilitation and disability support.

We do not provide sponsorship and no agencies please.