IT Support Technician

The IT Support Technician is responsible for the day-to-day IT support of end-users and focuses to continuously work towards an improved end-user satisfaction, leveraging Red Bull’s IT service management processes as well as Red Bull’s overall IT guidelines. The person maintains an up-to-date and secure inventory of end-user’s devices and Red Bull Australia’s office IT equipment.

IT TECHNICAL SUPPORT AND COLLABORATION

You will ensure professional end-user IT onboarding (leveraging and contributing global standards), Organise and provide day-to-day IT support by diagnosing and troubleshooting hardware and software issues, ensuring timely and effective resolutions. You will push for fast resolutions, including remote functions (service owner, remote service desk).You will ensure a professional and regular IT service communication towards end-users. You will collaborate with cross-functional teams to resolve challenging technical issues and implement preventive measures.

IT SYSTEM ADMINISTRATION

You will administer, configure, and maintain servers, networks, and other IT systems, Implement system upgrades, patches, and updates in coordination with the IT Manager and Regional IT team and monitor system performance, identify areas for improvement, and implement solutions.

END-USER DEVICES AND HARDWARE

You will ensure an up-to-date and accurate IT asset inventory within Red Bull standards/tools, coordinate end-user device roll out as well as device replacement cycles for client computing hardware incl. peripherals (e.g. screens, head-sets) and mobile devices as well as coordinate the RMA process for client computing and/or backend-hardware components. You will organise needed IT facilities and Red Bull IT standards for State offices.

Bachelor’s degree in Information Technology, Computer Science, or related field.

Motivated, self-starter with a strong work ethic.

Customer focused approach.

Excellent English communication skills, both verbal and written.

Passionate about technology.

You warrant that:

• You have read and understand the Privacy Statement and the Red Bull Australia Privacy Policy.
• You are qualified to work in Australia and understand that Red Bull Australia may require you to provide evidence of this to comply with its obligations under the Migration Act 1958 (Cth).
• All the information you have submitted to Red Bull Australia Pty Ltd (including via this application and any attachments) is true, accurate and complete. You understand that if any information you have provided is false or misleading we may reject your application, review any employment offer made to you and potentially dismiss you from any employment with Red Bull Australia Pty Ltd.