Casino Cashier - The Star Sydney

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australias premier entertainment hub. Our Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

The Casino Cashier role reports directly to the Cash Services Supervisor and is responsible for greeting guests and providing high-quality services for gaming related transactions. Exceptional Customer Service is at the forefront of this role as well as the opportunity for you to put your skills and knowledge to the test and upskill in multiple areas of Cage Operations.

A few of your responsibilities

• Maintain a customer focus in all transactions, ensuring that service delivery is timely, effective and efficient and that it meets both the customer’s needs and service standards.
• Handle all customer queries and complaints with diplomacy and tact and refer all problems together with regular and informative feedback to the Cash Services Supervisor.
• Maintain a good knowledge of the Star City complex, amenities, local services and surrounding attractions and promote effective communication by ensuring that all co-workers maintain the same level of knowledge.
• Participate in all pre/post shift briefings to assist with a smooth transition and handover between shifts, thereby avoiding interruption to or jeopardising the quality of service.
• As directed, liaise with the Casino Liquor and Gaming Control Authority, government regulatory and statutory authorities.

What are we looking for:

• Experience with high volume cash handling
• Working knowledge of domestic and international banking requirements
• Exposure to a casino and/or gaming environment desirable.
• Understanding of relevant statutory and reporting requirements.

About you:

You will need to demonstrate a commitment to providing a world class guest service whilst maintaining efficient and accurate operations of the Cage Operations. Your role will be pivotal in shaping the success of our Cashiers Team at The Star. Join us in making a difference.

What can we offer you:

• FREE buffet meal with a new menu every day at our Employee Dining Room
• Uniform laundered and ready for you daily on property
• Free transport on Light Rail from Central to The Star
• $10/day parking available on property
• 30% staff discounts across our award-winning venues on all 3 of our properties
• Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
• Generous Paid Leave for primary and secondary carers
• The Star is an Employer of Choice for Gender Diversity awarded by WGEA
• Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
• Career development, training, and courses via The Star Academy – limitless career opportunities
• An organisation that values diversity, teamwork and being your best self

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our Culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

Its your time to SHINE!
Click on the link below to make your next career move with The Star.