P&C Contact Centre Administrator

People & Culture Contact Centre Assistant
DCS Clerk Grade 1/2 – base salary starting at $70,694 - $ 76,857 p.a + Super
Parramatta or Gosford location - flexible working conditions available across NSW

A Talent Pool is being created for future ongoing and temporary opportunities!

We have an exciting opportunity to join our sector leading team of supportive and innovative People & Culture practitioners. People are at the heart of all we do and together, we make a difference. This is an excellent entry level role to kick start your career in Human Resources.

This role offers a great stepping stone into the Government sector where you will be part of a dynamic and customer service driven People & Culture team.

About the Opportunity
You will be an expert at providing great customer experiences. This role is a great pathway for a customer centric professional or HR professional looking to build and develop a career in People & Culture (P&C). In this role you will have the opportunity to gain exposure and network with P&C Professionals across the Department.
The successful candidate will be a natural people person, able to comfortably deal with a diverse range of customers.

About People & Culture
Within DCS, our three P&C Portfolios support over 13,000 + teammates working across multiple agencies who deliver on our vision to be the world’s most customer-centric government. People & Culture are focused on delivering a better people experience, supporting and enabling the business to deliver success and adopt new ways of working by embracing innovation and positive collaboration.

A typical day of work for you might include:

• Providing an excellent customer experience over the phone in relation to HR enquires
• Respond to a high volume of email enquiries and manage a shared mailbox
• Provide a range of HR administrative services including human resource information system (HRIS) administration, data management and reporting
• Respond promptly to customers with accurate information on a wide range of HR related enquiries
• Upholding strict confidentiality standards in handling sensitive information
• Identifying continuous improvement opportunities, enhancing our service delivery to improve customer satisfaction by assessing and updating methods, procedures and processes
• Actively participate in projects across the team.

Let’s talk about you!

To be successful in this role you will possess a great blend of skills and experience, including:

• Demonstrated experience in a customer service environment
• A customer centric and people centric mindset
• Sound written and verbal communication skills
• Be able to work on a rotating roster covering the span of hours from 8am to 5pm Monday to Friday
• Great organisational & time management skills
• Demonstrated proficiency in MS Office suite. Experience in using HRIS / Payroll systems such as SAP HR would be advantageous
• Enthusiasm, resilience, and energy to thrive in a fast-paced environment
• Strong ethics and values that align to our customer service driven culture

Okay, so what’s next?
Please submit your CV and a one-page cover letter outlining why you want to join our team and how your skills and experience are relevant to the position, along with your preferred work location.
Please note that if you have previously applied for this role, you are not required to re-submit your application.

Salary Grade 1/2, with the base salary for this role starting at $70694 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Isabella Cherry via isabella.cherry@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 19th June, 2024 at 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via isabella.cherry@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit:

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process