Customer Service Representative

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

The Role:

As the Customer Service Representative, you will provide an outstanding service to all internal and external customers, acting as the first point for all outbound customer service functions. This role is a full time permanent position with the flexibility to work from home as well as the St Leonards office.

Who We Want:

• Strong Problem-Solving Skills: Ability to analyse complex issues, identify root causes, and develop effective customer solutions.
• Excellent Communication Skills: Clear and concise verbal and written communication abilities to interact effectively with customers and cross-functional teams.
• Customer-Focused Mindset: Dedication to understanding and meeting customer needs, with a drive to deliver exceptional service.
• Team Player Mentality: Collaborative approach to working with teammates and other departments to achieve common goals.
• Adaptability: Flexibility to thrive in a fast-paced environment with changing priorities and business needs.
• Continuous Learning Mindset: Eagerness to learn & stay updated in an ever-evolving environment.

What You Will Do:

• Act as a first point of contact for all customer queries
• Process customer orders and record all relevant information on our database
• Work with other customer service divisions to ensure customer invoices and bookings are up to date
• Liaise with all internal departments including sales, operations and finance to ensure best practice.

What You Will Need:

• Excellent customer service skills and a desire to help others
• Prior experience in hospitality, customer service, tourism or a service oriented role
• Proven experience exceeding customer expectations and working within a team environment
• Highly developed communication skills and experience working with a diverse range of internal and external customers and clients
• A positive attitude!

Culture and Benefits:

At Stryker, you can expect an attractive package including a broad range of discounts and benefits from a range of partners! This is a genuine opportunity for an ambitious and customer focused individual to progress and grow your career with a leading global medical device company that offers countless development opportunities.

Some of our benefits include:

• Flexible working arrangements
• Ongoing training and opportunities for career progression
• Paid Parental leave schemes
• Volunteer Day
• Engagement Day
• Onsite gym available in most offices
• Being part of one of the world’s largest and most recognizable brands.
• Excellent supportive team culture – we have fun whilst we work!
• A Leader who will support & guide you throughout your career
• Access to employee benefits including health care, financial wellbeing & insurance
• Access to our career and self-development program from day one
• Work with likeminded individuals who are motivated by exceeding targets and improving patient outcomes!

If this sounds like the role for you, apply today!