Customer Service Officer

• Job no: 494553
  
• Business unit: Symbion Pty Ltd, ABN 25 000 875 034
  
• Position location: Greystanes
  
• Work type: Full Time Permanent
  
• Location: NSW - Sydney

About us:

Symbion are a national wholesaler of healthcare services and products with over 3,800 retail pharmacy customers and 1,800 hospital customers across Australia and a subsidiary of EBOS Healthcare.

EBOS Healthcare is a division of EBOS Group Pty Ltd, an ASX listed company, which has been servicing the Australian Healthcare Primary Market for over 30 years as a wholesaler of equipment, consumables, vaccines and Pharmaceuticals. Our vision is to provide Healthcare professionals with the best service, a wide variety of products, delivered on time and at the best price possible.

EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.

The Opportunity:

Here at Symbion, we have an awesome opportunity for an experienced Customer Service Officer to join our amazing Pharmacy team in Keysborough, Victoria. Supporting internal & external customers, you will work within a fun & energetic team environment where no two days are the same.

Reporting to the Customer Service Manager, you will be responsible for providing a superior level of customer support to internal and external customers, ensuring inbound enquiries and requests are met in a timely manner and handled with a sense of urgency and care.

All calls and issues will be logged using our system, hence your attention to detail and ability to either use or pick up new processes and systems will be critical to your success.

What’s exciting about this role is that it provides a great entry level opportunity for someone to develop their Customer Service skills within a large, reputable company and create pathways for an exciting career in Customer Service.

Hours of work will be Monday-Friday 8am-5pm with the expectation that you will also do a shift from home one Saturday per month from 9am-2pm AEST.

Full training and support from both your manager and colleagues will be provided.

What you will do:

• Taking inbound customer enquiries;
• Assisting the wider business with ad hoc queries;
• Data entry;
• Build trusting and lasting relationships with internal and external customers;
• Ensure customer issues or repeat incidents are captured & resolved;
• Work collaboratively with all departments;
• Assist the Customer Service Manager as required.

What we are looking for:

• Previous experience working within a high touch customer service role essential;
• Exceptional communication and customer service skills;
• Ability to think on your feet to resolve issues in a timely manner;
• Ability to manage multiple tasks and prioritise your time to achieve outcomes;
• Ability to build relationships based on trust and being respectful;
• Team player with a positive attitude and willingness to go the extra mile to support your team.

Benefits:

This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.

Other benefits include:

• Employee Share Plan;
• Company Paid Parental Leave;
• Employee Assistance Program for Mental Health Wellbeing;
• Staff Awards;
• Employee Referral Program;
• Health Insurance Discounts.

EBOS Group are committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion.

We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).

Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations, please inform us by reaching out to HR@ebosgroup.com. We believe that a diverse and inclusive workforce enriches our organization and contributes to our success.

Pre-employment checks may be required and will be discussed with the successful candidate.

If you believe that you have the necessary attributes to succeed in this challenging and rewarding role “Apply” and submit your application now.