Regional Assistant

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. To deliver exceptional client and customer service by responding to customer enquiries and welcoming clients at reception. Managing the office and providing support to internal stakeholders. What you be responsible for? Work with the CAC team on administrative tasks, including:

• High volumes of emails;
• Rescheduling clinical appointments;
• Creating client files and booking initial appointments
• Liaising with clients and clinicians regarding files and bookings;
• Assist with clinical case management administration of client files.

Function Specific Accountabilities:

• Provide all clients and visitors with a warm and welcoming greeting as they enter out offices. Ensuring appropriate security/sign-in procedures are followed when they reach out for support – either via phone or email, or through any other means of contact.
• Manage site reception area.

Manage the office:

• Purchase and maintain stationery and business equipment.
• Attend to security passes and keys, whilst also maintaining the relevant databases for these items.
• Assist with collecting and distributing mail to and from the post office.
• Assist in Building Services related activities including coordinating maintenance and repairs of office facilities, where required.
• Liaise with IT to maintain functionality of electronic office equipment on site.
• Scheduling, set-up and pack-up of meeting rooms, Boardroom and catering where required.

Team collaboration

• Continuous improvement of processes and procedures
• Adhere and comply to all company policies.
• Proficient use of systems

Customer:

• Provide exceptional client and customer service experience to internal and external stakeholders within Company guidelines.
• Adhere to SLAs and regulatory obligations.
• Ensure that all confidential information is handled in accordance with Company protocols and procedures.
• Maintain a confident, professional, and welcoming demeanour.

Communication:

• Ensure all contact and interaction is of the highest standard of excellence (written/phone/in person).
• Communicate clearly and appropriately to all clients and stakeholders.

What we need you to have experience and skills in?

• Previous experience in a corporate environment would be beneficial.
• Minimum 1 year in customer service or client facing role.
• Intermediate Microsoft Office and high-level administration skills.
• Excellent communication skills and professional outlook.
• Is self-motivated, well organised, confident and professional.
• Is reliable, trustworthy, dependable and flexible.
• Can work individually and within a team environment.
• Strong time management and multi-tasking skills.

A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.