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Fraud Detection Office - Perth

Commonwealth Bank of Australia | Remote in Perth WA | AU

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Commonwealth Bank of Australia with the position of Fraud Detection Office - Perth - Commonwealth Bank of Australia which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Fraud Detection Office - Perth - Commonwealth Bank of Australia below matches your qualifications. Good Luck: D

You must be based in Perth to be eligible for this position. The Bankwest Group Fraud Management Services (GFMS) vision is to inspire confidence and create…...

Fraud Detection Office - Perth
  • You must be based in Perth to be eligible for this position

The Bankwest Group Fraud Management Services (GFMS) vision is to inspire confidence and create peace of mind. We strive to provide safe banking through prevention, detection and response.

Group Fraud Management Services consists of seven group level functions: Bankwest Financial Crime Services, Card Fraud, Digital Fraud, Branch Fraud, Originations & Scams, Fraud Capability Intel & Advisory, Analytics and Business Performance & Strategy.

Do work that matters

You will deliver excellence in customer service and also innovation in dealing with customers situations:
  • Handle inbound and outbound calls relating to potential Scam or Fraud activity
  • Creating peace of mind for our customers by providing exceptional service when handling inbound fraud/scam call enquiries
  • Working in a high paced environment with a passion to inspire confidence in our customers, specifically when being faced with a fraud or scam situation
  • Perform the detection analyst over scam/fraud related events and ensure sound decisions are made whilst following the standard operating procedure.
  • Identify digital fraud trends and report on these accordingly
  • Manage a high volume of customer calls and scam alerts
  • Prompt escalation of issues/risks out of delegation and/or as required
  • Maintain an up-to-date focus on financial crime, security related trends and emerging issues, and share knowledge obtained.

Were interested in hearing from people who have
  • Strong problem-solving and decision-making capability
  • High level of personal integrity & commitment to confidentiality & privacy principles
  • Availability to be rostered across a 24 hour/7 day roster
  • Financial Services Industry experience preferred with a focus on Online and Mobile correlated roles
  • Demonstrated experience in the delivery of excellence in customer service including personal, written and verbal skills
  • Ability to resolve basic customer complaints.

What will help you succeed?

Your strong customer service skills will enable you to build and maintain a positive relationship with customers by resolving and identifying potential fraud/scam activity and ensuring customers are banking as effectively as possible. You will also be able to demonstrate:
  • An ability to work in a high volume call centre environment.
  • Availability to commit to a 12 month secondment/ Max Term Contract
  • The ability to think outside the box and ensure the best solutions is provided to your customers to meet their financial needs
  • Able to perform well in an ambiguous environment
  • the ability to interact with a wide range of customers and colleagues
  • a desire to want to deliver excellent customer service
  • Ability to work in a fast paced & highly regulated environment

At Bankwest were proud to support flexible working. Once you have completed office-based training and weve set you up for success in the role to be able to work from home it may move to a hybrid role with a mix of wfh & office hub days. Working from home arrangements will be at your managers discretion.

Available positions within the Bankwest Fraud team are within BW grade 2.

If youre already part of the Commonwealth Bank Group (including Bankwest, x15ventures), youll need to apply through Sidekick to submit a valid application. Were keen to support you with the next step in your career.

Were aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 19/05/2024 Job ID REQ200767

Information :

  • Company : Commonwealth Bank of Australia
  • Position : Fraud Detection Office - Perth
  • Location : Remote in Perth WA
  • Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Fraud Detection Office - Perth job info - Commonwealth Bank of Australia Remote in Perth WA above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Fraud Detection Office - Perth job info - Commonwealth Bank of Australia Remote in Perth WA in 17-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 17-05-2024

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