Guest Service Agent

Accor Apartments & Realty | Hobart TAS 7000 | AU

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Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional…...

Hamster Kombat
A single block from Hobarts CBD and a mere 300 metres from the waterfront, you will find Mantra Collins Hotel. This historic building offers contemporary accommodation including hotel rooms, one and two bedroom apartments some boasting views of Mount Wellington. On-site Café Collins serves breakfast daily and draws in the locals with its great coffee! In your leisure time, immerse yourself in the urban wineries or vibrant Salamanca Market, indulge in the iconic culinary scene, or delve into the historic landmarks that grace Australias second-oldest city.

Purpose
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities
  • Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
  • Confidant in communicating with guests and colleagues to ensure cohesive collaboration
  • Conquer challenges alongside guests, transforming dilemmas into success stories
  • Promote hotel amenities and services by having a deep understanding of products and offerings
  • Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
  • Display proficiency in accurately handling reservations and managing guest accounts
Skills and Experience
  • Innovative approach to exceeding customer service expectations
  • Skilled at collaborating within teams, as well as working independently
  • Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
  • Proficiency in both written and verbal communication
  • Previous experience in hotel front desk operations is a valuable asset
  • Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
Accor Benefits
  • ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
  • Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
  • Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
  • Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
  • Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
  • Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrows hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

Information :

  • Company : Accor Apartments & Realty
  • Position : Guest Service Agent
  • Location : Hobart TAS 7000
  • Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Guest Service Agent job info - Accor Apartments & Realty Hobart TAS 7000 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Guest Service Agent job info - Accor Apartments & Realty Hobart TAS 7000 in 02-07-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 02-07-2024

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