Parts Interpreter/Hire Co-ordinator

About SCIG

For the last 20 years Southern Cross Industrial Group has been providing innovative and low-cost solutions across the mining, agricultural and construction industries throughout Central Queensland.

Southern Cross Industrial Group has grown to meet the challenges of the Construction, Energy and Natural Resources sectors through investment in technical innovation and support services that have set new standards in efficiency, cost savings and technical expertise delivered to some of Australias largest projects.

SCIG are on the lookout for an experienced Parts Interpreter with good industry knowledge of automotive parts and a strong track record in either spares or after-market parts sales. This position also provides added exposure to Co-ordination of SCIG Ancillary Hire equipment supporting our valued retail and trade customers, as well internal customer service. 

Duties include but are not limited to:

·       Respond to sales counter, email, telephone, and website/online sale inquiries

·       Assist customers with requirements ensuring all enquiries are dealt with in a timely and professional manner

·       Preparation of quotes and other documentation, ensuring prompt and accurate delivery of parts

·       Co-ordinate and administrate required activities dry hiring ancillary equipment

·       Liaise with purchasing team to provide accurate information in relation to pricing availability and supply of spare parts for customer orders

·       Ensure customers receive timely communication of any alterations to the confirmed delivery date

·       Follow up on quotations with customers to further promote sales and record responses of special interest

·       Participate in any after hour requirements including Saturday roster programs when required

The right candidate will possess:

·       Ideally 1-2 years of previous experience in a parts interpreter role

·       Be customer focused and committed to providing customer satisfaction

·       Strong administration & computing skills, including a high attention to detail and data accuracy and integrity

·       Excellent sales skills with proven results in achieving targets

·       Excellent verbal and written communication skills

·       Have initiative and be able to collaborate well as a team

·       Problem-solving and decision-making skills essential

·       Exposure and understanding of managing hire equipment would be of advantage but not essential

Part of the Southern Cross Industrial Group:

• Pit Master OEM Division:

  • OEM Pit Master LED Lighting Tower Manufacturing.

  • OEM Direct to Market Sales, Hire and Servicing Operations

• Civil Construction Division:

  • HydroExcavac Services 

  • Safedig Services

  • Civil infrastructure   

• Wholesale and Retail Parts Division:

  • Auto Electrical Parts, Components and Unimig Welding 

  • Stand-Alone Power and Battery Sales & Distribution

  • OEM Pit Master Lighting Tower Parts

• Southern Cross Tractors Division:

  • New Holland agriculture dealership

  • New Holland construction

  • Wacker Neuson and TGB 

• Uniform Solutions Division:

  • School uniforms 

  • Corporate uniforms 

  • Workwear and PPE 

  • Corporate branding

Lets talk

Start your career journey with us and click ‘Apply!   Immediate start for successful applicants.

Information :

• Company : Southern Cross Industrial Group
• Position : Parts Interpreter/Hire Co-ordinator
• Location : Mackay QLD
• Country : AU