CTP Direct Customer Advisor

• Permanent role
• Reporting to the CTP Direct Customer Solutions Manager
• Develop deep knowledge of the national risk selection strategy that delivers profit and growth targets across each Scheme
• Sydney OR Brisbane office CBD location (this role does not allow working from home as the systems are office based)

Work within a high performing team to execute on Statutory Classes strategic priorities of driving growth through digital, GIO Agencies, Direct Distribution Call Centres and Branches. Focussing on delivering tailored customer experiences, underwriting decisions, data integrity and Scheme obligations.

Key Responsibilities include but not limited to:

• Maintain the ongoing CTP direct channel relationships
• Prioritise, plan, and further develop Direct CTP Solutions Team processes to deliver an optimised offering for our customers
• Lead market facing interactions (face to face, phone, emails) with our direct CTP customers during the onboarding process
• Train and onboard new staff through high level of CTP knowledge;
• Management of and provision of services to CTP Direct Distribution across each of the privatised CTP schemes
• Supporting CTP Direct operations relating to customer queries, cash allocation and reporting
• Support teams across CTP Product with enquiries.

Skills & Experience:

• Exemplary customer service knowledge (phone and email queries)
• Experience in the Insurance industry or financial services
• Strong presentation skills
• Relationship management experience
• Well developed written and oral communication skills
• Ability to seek out information and break down problems and situations to reach a viable solution.

Employee benefits | Suncorp Group

If this role sounds like the challenge you have been looking for please submit an application online today.

We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

For more information or if you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact annette_frasca@suncorp.com.au for a confidential conversation.

Advertised: 03 Mar 2025 AUS Eastern Daylight Time Applications close: 17 Mar 2025 AUS Eastern Daylight Time

Information :

• Company : Suncorp Group
• Position : CTP Direct Customer Advisor
• Location : Sydney Inner Suburbs NSW
• Country : AU