Business Support Officer

Our Glass Division, based in Eagle Farm, has an exciting opportunity for a Business Support Officer to join the team. Were seeking a self-motivated individual with strong problem-solving abilities and a commitment to delivering outstanding user support.

G.James Glass and Aluminium is Australias leading integrated glass, aluminium window and door manufacturer and contractor. Our privately owned, family company employs 2000 people with operations throughout Australia.

This role presents an excellent opportunity for candidates with an administrative or customer service background, particularly within the glass or manufacturing industries.

The Role As a key member of our Business Systems Support team, you will contribute to the seamless operation of daily processes across our nationwide Glass Division. Reporting to the Systems Manager, you will deliver functional and data support, helping to ensure optimal performance of our systems and ongoing user success.

Key Responsibilities:

• Provide user support and troubleshoot functional issues in Oracle EBS and LiSEC systems.
• Assist with the management and maintenance of shopfloor PCs and user accounts.
• Support the testing, rollout, and implementation of software updates and new releases.
• Learn and contribute to the configuration and optimisation of the LiSEC system.
• Respond to user enquiries, escalating complex issues where necessary.
• Enhance user capability through training sessions and development of user documentation.
• Maintain up-to-date policies, procedures, technical manuals, and work instructions.
• Analyse existing workflows and system functionality, identifying and recommending improvements.
• Assist with data analysis and fulfil reporting requirements.

About You Were seeking a proactive and motivated individual who thrives in a fast-paced environment and is eager to make a meaningful contribution. This role is well suited to someone with a strong background in administration or customer service, combined with a natural aptitude for computer systems and functions, who is ready to take the next step in their career. What Youll Bring:

• Industry Experience: Previous experience in the windows, doors, or glass industry is highly regarded.
• Technical Proficiency: Strong skills in Microsoft Office (Word, Excel, Outlook) are essential. Experience with LiSEC and Oracle EBS is a significant advantage.
• Problem-Solving Skills: Demonstrated ability to troubleshoot and provide effective user support.
• Organisational Abilities: Excellent time management skills and keen attention to detail.
• Flexibility: Comfortable managing multiple tasks and working under pressure.
• Transport Requirements: A current drivers licence and reliable transport are essential.

The Benefits

• Competitive salary
• Full-Time permanent position with immediate start available
• Health insurance benefits - 7% discount with BUPA
• Access to Employee Assistant Program - TELUS Health
• Free on-site parking
• Positive safety culture and team environment
• Career development opportunities across the G. James Group

To Apply If you feel you can demonstrate the qualities above, please forward a cover letter and resume which addresses your suitability for these roles.     Please note: You will be required to undertake a pre-employment medical assessment including drug and alcohol screening to secure employment within G. James. 

While we value the role of recruitment agencies, we are not accepting candidates through agencies at this time.   G. James celebrated 108 years in 2025 For more information, visit www.gjames.com.au James is an equal opportunity employer

Information :

• Company : G James Glass and Aluminium
• Position : Business Support Officer
• Location : Eagle Farm QLD
• Country : AU