APS4 ICT Service Desk Analyst Opportunities

• $76,737 - $85,174 plus 15.4% superannuation
• Be part of a culturally diverse, inclusive and accessible workplace
• Opportunity for career advancement

Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

The ICT Services Branch is responsible for supporting all ICT systems and infrastructure. The branch provides ICT Support to Agency Staff and Partners, including maintenance, infrastructure and hardware, transition to new ICT services and improving ICT services to meet business requirements. We are looking for enthstic and adaptable APS4 ICT Service Desk Analysts to join our team.

The APS4 ICT Service Desk Analysts will provide advice, essential operational and administrative support to, and resolve enquiries for, both internal and external stakeholders.

Responsibilities of the role may include:

• Providing advice and assistance to Agency and Partners in the Community stakeholders with differing levels of ICT knowledge on ICT matters using the ICT knowledge database and other relevant resources.
• Updating the ICT information database with legislation and policy amendments, frequently asked question topics, technical applications or other ICT related information.
• Supporting identification, classification and resolution of incidents and requests to an appropriate incident priority level, and escalating where appropriate.
• Utilising ITSM ticketing systems to record, update and close requests as per agreed procedures.

Our ideal candidate will go above and beyond to provide excellent customer service and build positive relationships within their team and with various stakeholders.

They will take pride in being part of a dynamic team who fosters innovation and seek opportunities to collaborate and share ideas.

They will demonstrate adaptability, be solution focused, and seek opportunities to learn and grow.

Experience with client records management systems, Microsoft applications and computer-based work is desirable.

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while were based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from Deakin - ACT, Richmond - VIC or Geelong - VIC, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close Sunday, 30 March 2025 at 11.30pm AEDT

If you have any questions, please contact Mit Kalayaboon on 0400 517 041 or email Mit.Kalayaboon@ndis.gov.au

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact Hoban on 1300 550 388 or ndia@hoban.com.au.

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.

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Information :

• Company : National Disability Insurance Agency
• Position : APS4 ICT Service Desk Analyst Opportunities
• Location : Australia
• Country : AU