Remote Call Center Supervisor at TechOp Solutions International, Inc.

Job Description:

Latest job information from TechOp Solutions International, Inc. for the position of Remote Call Center Supervisor. If the Remote Call Center Supervisor vacancy in Ballarat matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at TechOp Solutions International, Inc. for the position of Remote Call Center Supervisor below matches your qualifications.

TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client.

Remote position, but candidate must reside in the Hampton Roads area

Responsibilities

• Participate in efforts to improve overall performance
• Supervise and manage overall contact center operations
• Workforce management and schedule management
• Quality assurance
• Performance management
• Reinforce training and coaching contact center agents
• Direct customer support, when needed
• Engage with client and respond to Government requests
• Other duties, as assigned

Qualifications

• HS diploma (or equivalent) is required
• 4 years of contact center experience
• 2 years of contact center supervisor experience
• Must be able to obtain and maintain government agency suitability requirements as a condition of employment
• A reliable, hard-wired internet connection is required

Job Info:

• Company: TechOp Solutions International, Inc.
• Position: Remote Call Center Supervisor
• Work Location: Ballarat
• Country: AU

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Remote Call Center Supervisor at the office Ballarat above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.