Policy and Quality Specialist at Uniting

Job Description:

Latest job information from Uniting for the position of Policy and Quality Specialist. If the Policy and Quality Specialist vacancy in Sydney matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Uniting for the position of Policy and Quality Specialist below matches your qualifications.

Policy & Quality Specialist
Full Time | Permanent
Location: Sydney CBD or North Parramatta

When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team who are genuinely making a difference in the communities around them.

About the Role

This is an exciting opportunity to play a key role in strengthening governance, policy management and continuous improvement across Uniting.

As Policy & Quality Specialist, you will be responsible for embedding governance and compliance within Uniting’s policy framework. You will oversee the full policy lifecycle from development and consultation through to approval, publication and review, ensuring policies remain current, consistent and fit for purpose across a complex organisation.

Working within the Customer, Risk and Governance Directorate and as part of the Quality and Service Improvement team, you will also support broader quality systems, accreditation readiness and continuous improvement initiatives across the organisation.

This role requires someone who is highly organised, analytical and collaborative, someone who can confidently work across teams, influence stakeholders and ensure policy and governance systems are effective and accessible.

What You’ll Be Doing

In this role you will:

• Oversee and continuously improve Uniting’s enterprise policy framework, ensuring strong governance, compliance and consistency across the organisation
• Coordinate the policy lifecycle process, including consultation, review, approval, publication and version control
• Manage and enhance policy systems and registers, including SharePoint-based governance systems
• Provide expert advice and guidance to policy owners and authors across the organisation
• Support the quality and continuous improvement framework, ensuring systems and reporting support organisational learning and improvement
• Assist teams to interpret legislation, accreditation standards and regulatory requirements
• Provide quality assurance and compliance support to corporate and service teams
• Contribute to organisational initiatives that strengthen governance, policy systems and quality outcomes
• Support the development of reporting and dashboards that track policy status, compliance trends and continuous improvement activities

You will also play a role in fostering a culture that values accountability, collaboration, quality and person-centred practice.

About You

You are someone who enjoys bringing structure and clarity to complex systems. You are detail-oriented but also able to see the bigger picture, understanding how strong governance and policy frameworks support organisational impact.

You build trusted relationships, influence stakeholders effectively and are confident navigating a large and complex organisation.

You will bring:

• Tertiary qualifications in business, quality, governance, risk, compliance or a related field (or equivalent experience)
• 3+ years’ experience in policy governance, quality, compliance, risk or a related discipline
• Experience managing policy frameworks, registers and governance systems within a complex organisation
• Strong capability in document management, editing and formatting complex corporate documentation
• Advanced skills across the Microsoft 365 suite, particularly SharePoint, Word and Excel
• Experience using Power BI and Excel to analyse data, develop dashboards and track governance metrics
• Strong analytical and problem-solving skills with the ability to translate data into practical insights
• Excellent written communication and attention to detail
• Demonstrated ability to work across teams and influence outcomes without direct authority

Why Join Uniting?

At Uniting, your work contributes to something bigger. You’ll join a values-led organisation where governance, quality and continuous improvement are critical to the impact we deliver across communities.

If you’d like to know more about the role, please contact Louise Massie at

 What We Offer You  

• Sydney CBD or North Parramatta location (with onsite parking available at Parramatta)

• Meaningful work that matters — build a rewarding career with one of Australia’s leading human services organisations.
• More money in your pocket — access up to $18,550 in tax-free salary packaging as part of our NFP benefits.
• Wellbeing that goes beyond work — access Fitness Passport and prioritise your health your way
• Everyday savings — enjoy exclusive discounts through our U Rewards program.
• More time when you need it — purchase additional leave to create space for what matters most.
• Grow your career with purpose — ongoing professional development and learning opportunities

Who is Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.  

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.  

Empowered by diversity   

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.    

If you’re passionate about governance, quality and strengthening systems that enable better services and outcomes, we would love to hear from you.

Job Info:

• Company: Uniting
• Position: Policy and Quality Specialist
• Work Location: Sydney
• Country: AU

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Policy and Quality Specialist at the office Sydney above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.