Medical Imaging Booking Agent at Qscan Radiology

Job Description:

Latest job information from Qscan Radiology for the position of Medical Imaging Booking Agent. If the Medical Imaging Booking Agent vacancy in Robina QLD matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Qscan Radiology for the position of Medical Imaging Booking Agent below matches your qualifications.

Join Our Team and Make a Difference in Patient Care!

Are you passionate about helping others and seeking a workplace that truly values its employees? At Qscan Group, we prioritise the growth and development of our greatest asset - our people. Join a dedicated team of professionals committed to providing high-quality, compassionate patient care using state-of-the-art equipment.

About the Opportunity:

We are growing our team based in Robina in response to a high demand for our services. We are searching for two dedicated Permanent Full-Time customer service professionals who go the extra mile to ensure our patients and referrers have a seamless experience. 

What We Offer: 

• Begin your journey with Qscan Group with a structured onboarding experience from our dedicated Contact Centre Trainer and hands-on support. 
• On-going support through dedicated resources, new technology developments, Team Leader support and coaching. 
• Career Growth - we are passionate about internal growth within the Group! 
• A friendly and supportive team environment, based within our Robina clinic. 

Key Responsibilities:

• As the first point of contact, primarily over the phone for our customers, you will support patients and referrers to book appointments and answer general enquiries. Additionally, you will manage patient referrals from our website and referring practitioners.  
• High attention to detail and accuracy is a must to effectively book appointments to suit the customer needs and maximise efficiency across our clinics. 
• Ensure our patients are fully prepared for their services, providing them with all the necessary information, such as arrival time, preparation for their appointment, cost estimates etc.  
• Maintain accurate patient records, facilitate pathology and previous imaging records to enable seamless patient experience 

About You:

• You are customer-focused, driven, demonstrate empathy, care and compassion, as you find solutions for our customers, patients and referrers alike.   
• A strong communicator, confidently interact with patients, referrers and colleagues to achieve the best outcome.  
• You are tech savvy and can accurately work across our various systems. Experience with Radiology Information systems or Customer Management systems is a bonus. 
• Resilient, can work under pressure and adapt to change quickly. Contact centre or medical administration experience is highly regarded.

Working for Qscan Group offers you:

• A great team culture, where you will be supported to participate in personal and professional development programs.
• Competitive remuneration package with additional employee discounts.
• A Flexible Work Arrangements policy to help you achieve the ideal balance between work and personal responsibilities.
• Access to our Employee Assistance Program to enhance your health and well-being.
• A range of employee benefits, such as Fitness Passport, paid parental leave and annual flu vaccinations.

Qscan Group encompasses Qscan Radiology Clinics, South East Radiology, North Coast Radiology, Alpenglow Radiology, and Envision Medical Imaging. Together, we offer comprehensive diagnostic medical imaging services across Australia, utilising advanced technology and subspecialty trained radiologists to ensure the highest standards of care. Each entity within our network contributes uniquely to our mission of excellence, providing consistent, caring, and professional services.

If this opportunity excites you and you are eager to join an organisation that invests in its people, apply now, and become part of our compassionate and innovative team!

Job Info:

• Company: Qscan Radiology
• Position: Medical Imaging Booking Agent
• Work Location: Robina QLD
• Country: AU

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Medical Imaging Booking Agent at the office Robina QLD above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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