Latest job information from MedHealth for the position of IT Service Desk Analyst. If the IT Service Desk Analyst vacancy in Australia matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at MedHealth for the position of IT Service Desk Analyst below matches your qualifications.
Company Description
MedHealth are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.
Job Description
At the core of the role is fantastic service, and a drive, desire and passion to create amazing outcomes for our customers. The Service Desk Support Team is the first touchpoint for all Technology related calls and tickets. Reporting to the Service Desk Team Leads, your ability to work under pressure, troubleshoot and diagnose issues coupled with great communication will be key to your success.
Key Duties
Ensure all calls are answered within a specified period
Provide a first-class service through to resolution within agreed SLAs
Document and maintain accurate records of support activities and troubleshooting
Assist in investigating, analysing and resolving hardware problems including performing hardware repairs, maintenance, technical assistance and support on all computing equipment and peripherals
Carry out activities related to user account management such as creating, changing and deleting user accounts
Troubleshoot and resolve issues related to network and printers
Provide remote and on-site support as required by the business
Qualifications
To be considered for the position you will be a customer focused experienced IT Service Desk Analyst with the following experience and attributes:
1 year of working on a technical service desk or similar support environment
Experience with Freshworks or similar ticketing system
High level of experience in Office 365 applications support
Experience with Windows Server for items such as Active Directory, Print Services etc
Sound understanding of ITIL practices
Experience using Pure Cloud or similar phone systems
Able to work in high growth businesses, with high volumes of data & information and ever-changing needs
Exceptional attention-to-detail
Great interpersonal and communication skills
Additional Information
So why be part of the MedHealth Group?
We offer hybrid working arrangements
Employee discounts for health insurance, gyms, pools and travel club
Novated leasing and salary sacrificing
Paid parental leave
Purchased Leave (up to 4 weeks)
Employee Assistance Program
Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.
We will not be able to support international applicants for this role.
You are welcome here.
Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
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Job Info:
Company: MedHealth
Position: IT Service Desk Analyst
Work Location: Australia
Country: AU
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information IT Service Desk Analyst at the office Australia above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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