| Position | Head of Quality & Service Improvement |
| Posted | 07 Aug 2026 |
| Expired | 06 Sep 2026 |
| Company | Uniting |
| Location | Sydney | AU |
| Job Type | Full Time |
Latest job information from Uniting for the position of Head of Quality & Service Improvement. If the Head of Quality & Service Improvement vacancy in Sydney matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
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Head of Quality and Service Improvement
*Sydney CBD | Senior Leadership Opportunity | Customer, Risk & Governance
*Lead the quality agenda for one of Australia's largest not-for-profit organisations.
Closing date for applications Friday, August 21st, COB
At Uniting NSW.ACT, quality is about far more than compliance. It's about creating safer services, better experiences, and lasting outcomes for the thousands of people who rely on us every day.
We are seeking an exceptional Head of Quality and Service Improvement to lead our enterprise quality function, shaping organisational strategy, influencing executive decision-making, and embedding a culture of continuous improvement across a complex organisation of more than 12,000 employees.
Reporting to the Chief Customer, Risk & Governance Officer, this is a rare opportunity to lead an experienced team, influence enterprise-wide priorities, and ensure quality remains at the heart of everything we do.
About Uniting
Every day, our people work alongside individuals, families, and communities to create positive change. We believe quality is fundamental to delivering safe, respectful, and person-centred services, and we're looking for an outstanding leader to help shape what excellence looks like across our organisation.
The opportunity
As Head of Quality and Service Improvement, you will provide strategic leadership for Uniting's enterprise quality agenda, developing the frameworks, governance, and improvement systems that support safe, high-quality services across the organisation.
Leading and developing a high-performing team of six quality and service improvement professionals, you will build capability within the team and work across Uniting to foster collaboration and strengthen a culture of continuous improvement.
Working closely with Executive leaders and operational teams, you'll ensure quality is embedded into decision-making and translate organisational insights into practical action that improves services for the people we serve.
This is a role for a leader who can think strategically, influence confidently, and deliver meaningful organisational change.
What you'll be responsible for
You'll lead the development and ongoing evolution of Uniting's enterprise Quality Management Framework, ensuring quality systems remain contemporary, effective, and focused on continuous improvement.
Your responsibilities will include:
About you
You are an accomplished senior leader who understands that quality outcomes are achieved by bringing people together around a shared vision.
You combine strategic thinking with practical delivery, build trusted relationships by partnering with teams to resolve quality issues while identifying broader patterns, systemic causes, and priorities. You use evidence to target improvement where it will have the greatest impact, translating insight into practical, efficient, and lasting change.
You'll bring:
Experience within healthcare, aged care, disability, community services or another highly regulated environment will be highly regarded.
PDHeadofQualityandServiceImprovement
Why join Uniting?
This is more than a senior leadership position.
It is an opportunity to influence the quality of services delivered to thousands of people across NSW and the ACT while helping shape the future of one of Australia's largest not-for-profit organisations.
Join more than 12,000 employees working together to inspire people, enliven communities, and confront injustice.
In return, you’ll enjoy:
How to apply
Please submit:
If you’d like to have a confidential discussion about the role before applying, please contact Louise Massie, Senior Talent Acquisition Specialist, at .
To ensure every application is managed fairly and consistently, all applications must be submitted through our online careers’ portal. Unfortunately, we cannot accept applications sent directly via email.
Our Commitment
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities, and confront injustice.
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
Empowered by diversity
At Uniting, inclusion isn’t just something we value, it’s how we work. We welcome people from all backgrounds, experiences, and identities and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people of all ages, cultural backgrounds, faiths, genders, and sexual orientations.
If you require adjustments to participate in our recruitment process, please let us know.
After reading and understanding the criteria and minimum qualification requirements explained in the job information Head of Quality & Service Improvement at the office Sydney above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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