Service Delivery Manager at TrackSIS

Job Description:

Latest job information from TrackSIS for the position of Service Delivery Manager. If the Service Delivery Manager vacancy in Darwin matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at TrackSIS for the position of Service Delivery Manager below matches your qualifications.

Job Description

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Lead a growing Aboriginal-owned NDIS provider in Darwin. Drive quality care and lead a passionate team while making a real difference every day.

Service Delivery Manager | Full-time\n

TRACKS Care is an Aboriginal-owned NDIS provider based in Darwin. We deliver inclusive, person-centred supports to Territorians of all backgrounds. We specialise in supporting Aboriginal and Torres Strait Islander people with disability and build everything around real goals and real people.

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You’ll be the operational backbone of TRACKS Care. You are not a desk role, but a hands-on manager who ensures participants are supported, workers are rostered and looked after, services run as promised and issues are resolved before they become problems. This role reports directly to the Managing Director.

Key Responsibilities\n

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• Service delivery across daily personal activities, community access, household tasks, life-skills development, transport and support coordination
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• Leading, rostering and developing the support-worker team
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• Managing participant relationships – from intake and service agreements through to ongoing reviews and family communication
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• Ensuring quality and compliance with NDIS Practice Standards, incident reporting, documentation and safeguarding
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• Tracking operational performance – billable hours, participant numbers, utilisation and keeping the MD informed of ground-level activity
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Who We’re Looking For\n

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• 4+ years in disability services, with at least 2 years in a leadership role
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• Proven track record of leading support workers and getting the best out of a team
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• Genuine cultural competence, especially with Aboriginal and Torres Strait Islander people and communities
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• Strong ability to manage competing priorities while prioritising participant safety
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• Excellent communication skills across participants, families, workers and management
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• Accountability, integrity and alignment with our values
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• Confidence rostering within the SCHADS Award framework
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Desirable but not essential:

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• Tertiary qualification in disability, community services, social work or a related field
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• Experience with shift-based rostering in disability or community care
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• Experience working in or with NT communities
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Mandatory Requirements\n

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• NDIS Worker Screening Check (or willingness to obtain prior to commencement)
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• Working with Children Check (or willingness to obtain prior to commencement)
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• Current, unrestricted Australian driver’s licence
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• First Aid Certificate (or willingness to obtain prior to commencement)
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• Legal right to work in Australia
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Ready to Apply?\n

Send your résumé and a cover letter telling us why this role is right for you.

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Email:
\n Phone:
\n Web: trackscare.com.au/work-with-us

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TRACKS Care is an equal opportunity employer. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people from culturally and linguistically diverse backgrounds.

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Applications close on Sunday, 16 August 2026.

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Job Info:

• Company: TrackSIS
• Position: Service Delivery Manager
• Work Location: Darwin
• Country: AU

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Service Delivery Manager at the office Darwin above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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