| Position | Customer Success Manager |
| Posted | 27 Jun 2026 |
| Expired | 27 Jul 2026 |
| Company | Appetise |
| Location | Australia | AU |
| Job Type | Full Time |
Latest job information from Appetise for the position of Customer Success Manager. If the Customer Success Manager vacancy in Australia matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Appetise for the position of Customer Success Manager below matches your qualifications.
This is a Customer Success Manager role with Appetise based in Sydney, NSW, AU
== Appetise ==
Role Seniority - mid level
More about the Customer Success Manager role at Appetise
Appetise builds the infrastructure that connects FMCG brands with consumers through recipes. Our consumer app helps people decide what to cook and buy. Our B2B products (Shopper Media and Radish) let brands get their products into high-traffic recipes, run targeted promotions, and reach shoppers at the moment they're planning meals. We work with everyone from SMB founders launching their first product to brand managers at major CPG companies running multi-brand portfolios. We're growing fast, signing ~15 new customers a month, and we need someone who can own a book of business and make it grow.
We closed a $7M Series A in February 2026, led by Icehouse Ventures. Australia is our fastest-growing market and where most of the action is.
The Role
This is not a traditional SaaS CSM role. It’s closer to an account manager at a media agency. You’re not here to maintain relationships and send check-in emails. You’re here to actively work accounts: getting products into high-traffic recipes, monitoring performance dashboards every few days, pulling category insights, building the story that drives renewal and expansion.
What your days actually look like:
80% of your time is customer-facing or customer-adjacent. Weekly emails to your accounts. Monthly syncs with a plan and a debrief. Recipe optimisation. Pulling insights from dashboards. Adjusting promotions. Building the narrative that shows your customers their investment is working and why they should spend more.
20% is internal. CRM updates (every field, every time, no exceptions). Slack updates. Call prep. Debriefing with the team. Working with the recipe team to improve placements. Feeding product feedback back to the product team and actually chasing it.
Your book: 40-50 accounts. Mix of SMB founders through to mid-market FMCG brand managers. Average deal size $10-20k, but your job is to grow them. Some are single-brand pilots. Others are multi-brand portfolios with $50-100k+ potential. You own every aspect of the customer relationship from the moment they’re handed over: onboarding, activation, value delivery, expansion, renewal. You’re measured on whether accounts grow, not whether customers like you.
What We Need From You
Non-negotiable:
Nice-to-have:
Compensation and Growth
This Role Isn’t For You If...
What You’d Do If You Were Great
If we hired you and went on holiday for a month, we’d come back to find: every CRM field current, every weekly email sent, every monthly sync run with a plan and a debrief logged, at least one account expanded or in active expansion conversation, a case study drafted, a referral intro made, product feedback logged and chased, and numbers improving because you were actively optimising, not waiting for results to happen. And at least one thing we didn’t expect. An insight you spotted. An opportunity you created. A problem you solved before anyone knew it existed. The book would be in better shape than when we left.
Why Appetise
You’d be joining a team of around 18 across Sydney and Christchurch at the point where the commercial side is scaling, and the people who own accounts now are the people who shape how we do it. It’s fast, collaborative, and low-ego, with a team that genuinely cares about each other and the product.
What we offer:
The Hiring Process
We move fast and we keep you in the loop at every step. Here’s what to expect:
How to Apply
If you’ve read this far and thought “that’s me,” we want to hear from you. Apply now. We move fast: you’ll hear back the same day, and we won’t leave you guessing where you stand.
If you’ve read this far and thought “that sounds like a lot,” it is. That’s the point.
Appetise is an equal opportunity employer. We welcome applications from everyone, regardless of background, identity, or experience level. If you need any adjustments during the application process, let us know and we’ll sort it.
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