Client Care Specialist

Our Client Care team are instrumental in upholding a high-level of service to our retail bank clients. As part of our Client Service and Support division, they are responsible for providing timely and positive resolutions to client cases via multiple communication channels.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. Youll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play

You will be working closely with clients to build trust and understand their situation with empathy and professionalism. Using your investigative skills, you will uncover the origin of the issue and provide a mutually beneficial outcome. With an eye for quality, you will ensure suitable resolutions are provided to our clients and share insights to enable continuous process improvement in delivering exceptional client experiences. 

In this role, you will handle on-going communication over the phone and via email with clients until open cases come to a resolution.

What you offer

• Strong skills in spotting potential risks and taking proactive steps in resolving them.
• Ability to follow policy and procedures, working to both internal and external guidelines.
• Excellent written and verbal communication skills, that allow you to investigate matters in-depth.
• Highly motivated when working within fast-paced, deadline driven, team environment.
• Prior experience within financial services with exposure to complaint processes is highly regarded

About the Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether thats buying a home, growing a business, or investing to manage wealth.

We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.

If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.

Information :

• Company : Macquarie Group
• Position : Client Care Specialist
• Location : Sydney CBD NSW
• Country : AU