ICT Help Desk at Global Vision Recruitment

Job Description:

Latest job information from Global Vision Recruitment for the position of ICT Help Desk. If the ICT Help Desk vacancy in Canberra matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Global Vision Recruitment for the position of ICT Help Desk below matches your qualifications.

Global Vision Recruitment on Behalf of Technosoft Australia Date Posted: 29th May 2026 Position: ICT Help Desk Salary: $76,550 - $90,000 per annum plus 12% superannuation Hours: 38 hours Mode: Full-time Location: Level 5/15 Moore St, Canberra ACT 2601 Experience required: Minimum 1 year of relevant ICT support or help desk experience Technosoft Australia is a growing IT services and digital solutions company specialising in website development, app development, digital strategy, IT support, and business technology solutions for a wide range of clients across Australia. The company provides innovative and reliable technology services with a strong focus on customer satisfaction, technical support, and digital transformation solutions. We are currently seeking a motivated and skilled ICT Help Desk Officer to join our growing technical support team. This role is ideal for a candidate with strong troubleshooting skills, excellent communication abilities, and a passion for providing high-quality IT support services to clients and internal users. The successful candidate will be responsible for providing technical assistance and support related to hardware, software, systems, and network issues while ensuring prompt resolution of technical problems. Key Responsibilities: • Provide first-level technical support to clients and internal staff via phone, email, and remote support tools • Diagnose and resolve hardware, software, system, and network-related issues • Install, configure, and maintain computer systems, software applications, and peripheral devices • Escalate complex technical issues to senior IT staff when required • Maintain accurate records of support requests, troubleshooting activities, and system updates • Assist with user account management, password resets, and access permissions • Support website, application, and system maintenance activities where required • Monitor system performance and identify potential technical issues proactively • Assist in maintaining IT security standards, backups, and software updates • Provide guidance and training to users on basic IT systems and applications • Ensure all support tasks are completed within agreed service timeframes • Collaborate with internal teams to support ongoing technology projects and improvements • Maintain a professional and customer-focused approach when handling support requests Qualifications: • Tertiary qualification in Information Technology, ICT, Computer Science, or related field • Minimum 1 year of relevant ICT support or help desk experience Skills and Other Requirements: • Strong troubleshooting and problem-solving skills • Knowledge of Windows operating systems, Microsoft Office, networking, and basic server administration • Excellent verbal and written communication skills • Ability to work independently and within a team environment • Strong time management and organisational skills • Customer service-focused attitude with the ability to work under pressure

Job Info:

• Company: Global Vision Recruitment
• Position: ICT Help Desk
• Work Location: Canberra
• Country: AU

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information ICT Help Desk at the office Canberra above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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