Front Office - Multiple Opportunities - Guest Service Agents, Valet Attendants at Accor Hotels

Position	Front Office - Multiple Opportunities - Guest Service Agents, Valet Attendants
Posted	14 May 2026
Expired	13 Jun 2026
Company	Accor Hotels
Location	Australia \| AU
Job Type	Full Time

Job Description:

Latest job information from Accor Hotels for the position of Front Office - Multiple Opportunities - Guest Service Agents, Valet Attendants. If the Front Office - Multiple Opportunities - Guest Service Agents, Valet Attendants vacancy in Australia matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Accor Hotels for the position of Front Office - Multiple Opportunities - Guest Service Agents, Valet Attendants below matches your qualifications.

Company Description

“Hospitality is a work of Heart” - At Mövenpick Hotel Hobart we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heartwarming moments and are looking for Guest Service Agents and Valet Attendants to join our team.

Located in the heart of Hobart, this 221-room premium hotel offers an exceptional location, unique design, outstanding service, and an exciting dining concept.

As a Guest Service Agent or Valet Attendant, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check-in, check-out, luggage assistance, valet parking, and responding to guest requests - whilst creating unforgettable heartfelt moments.

Joinus, andbecomeaHeartist®

Job Description

Please specify which role you are interested in when applying:

Guest Service Agent

Be the first point of contact and greet guests with a warm welcome every time
Provide efficient, friendly, and professional service to all guests
Show efficiency in constantly striving to provide total customer satisfaction
Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional
Logging all guest requests to ensure they are met within established timeframes
Positively handling guest complaints and escalating as required
Securely storing and delivering guest luggage
Participating in training and development programs to enhance skills and capabilities to increase the guest experience
Assist with valet parking as required

Valet Attendant

Safely Park and retrieve guest vehicles
Managing pick up times for vehicles to ensure they are onsite for early departures
Ensure collection and delivery of guest luggage, mail, messages and equipment in an efficient and timely manner
Guide guests to their room where required
Ensure the efficient delivery and collection of group luggage
Ensure all logs are completed for receipt and outgoing parcels, mails etc
Assist with room shows for guests as requested by Front Office team members
Respond to guest requests and queries providing knowledgeable, accurate and helpful information

Qualifications

Previous customer service experience, preferably in a Hotel environment
An energetic, team-focused, and can-do attitude individual
Ability to work independently and demonstrate initiative in a dynamic environment
Enthusiasm to connect with guests and to hear their story
Ability to provide prompt and efficient service, including the ability to build rapport both in person and over the telephone
Self-motivated with a positive and professional attitude
Knowledge of Opera PSM is a bonus
A full Drivers Licence is essential
Willingness and availability to work flexible hours, including mornings, nights, weekends, and holiday periods

To be successful in this role, you must have rights to work for any employee in Australia. We are unable to sponsor or take over sponsorship of an employment visa.

Additional Information In return we will offer you…

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts- Available on a range of accommodation, services and events for those who mean the most to you.
Accor Live Limitless (ALL) Loyalty Program- Earn status & reward points on your worldwide stays.
Learn Your Way- Support your career development with access to Accor’s industry leading training platforms.
An opportunity to be part of a fun and supportive team who love what they do!

#J-18808-Ljbffr

Job Info:

Company: Accor Hotels
Position: Front Office - Multiple Opportunities - Guest Service Agents, Valet Attendants
Work Location: Australia
Country: AU

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Front Office - Multiple Opportunities - Guest Service Agents, Valet Attendants at the office Australia above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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