Latest job information from ACM Recruitment for the position of APS4 Service Desk Officer - System Helpdesk Support - Perth CBD. If the APS4 Service Desk Officer - System Helpdesk Support - Perth CBD vacancy in Perth matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
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APS4 Service Desk Officer - System Helpdesk Support - Perth CBD
Salary: $54.00-$58.53 an hour + Super – Government Department role, long‑term contract, full‑time position.
ACM Healthcare is working on behalf of a Federal Government Department to source an experienced Helpdesk /system Officer for an initial 12‑month contract at an APS4 equivalent level. The role is available to be worked out of either the Adelaide CBD, Melbourne CBD or Perth CBD offices.
The Service Desk Officer supports the day‑to‑day operations of a critical Case Management System (CMS) Helpdesk within a government environment. This role is central to ensuring system reliability and providing timely technical support to internal staff and external stakeholders.
Duties
Provide first‑line support for system queries, access issues, and troubleshooting
Manage and respond to helpdesk tickets, inbox enquiries, and system requests
Escalate complex issues to technical teams as required
Maintain user profiles, system access, and permissions
Create and update manuals and Service Desk task cards when needed, including general overview, outreach and billing processes, invoicing and all records‑management processes on the system
Support reporting processes and ensure data accuracy and quality
Assist with documentation, user guides, and process improvements
Monitor system performance and contribute to ongoing enhancements
About You
Experience working in an ICT Service Desk or Helpdesk environment
Strong troubleshooting skills within client management systems
Excellent organisational skills and ability to manage competing priorities
Strong communication skills with a customer‑focused approach
Ability to work both independently and collaboratively within a team
Mandatory Requirements
Demonstrated experience within an ICT Service Desk environment and previous experience with Salesforce
Working with Children (WWC) and/or Vulnerable People Checks/Clearance must be obtained prior to commencement
As this role is within a Federal Government department it is required to be an Australian Citizen at the time of commencement
Contact
Catherine – to discuss this role further or inquire about our other positions. Email:
#J-18808-Ljbffr
Job Info:
Company: ACM Recruitment
Position: APS4 Service Desk Officer - System Helpdesk Support - Perth CBD
Work Location: Perth
Country: AU
How to Submit an Application:
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