APS4 Service Desk Officer - System Helpdesk Support - Perth CBD at ACM Recruitment

Position APS4 Service Desk Officer - System Helpdesk Support - Perth CBD
Posted 27 Mar 2026
Expired 26 Apr 2026
Company ACM Recruitment
Location Perth | AU
Job Type Full Time

Job Description:

Latest job information from ACM Recruitment for the position of APS4 Service Desk Officer - System Helpdesk Support - Perth CBD. If the APS4 Service Desk Officer - System Helpdesk Support - Perth CBD vacancy in Perth matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at ACM Recruitment for the position of APS4 Service Desk Officer - System Helpdesk Support - Perth CBD below matches your qualifications.

APS4 Service Desk Officer - System Helpdesk Support - Perth CBD

Salary: $54.00-$58.53 an hour + Super – Government Department role, long‑term contract, full‑time position.

ACM Healthcare is working on behalf of a Federal Government Department to source an experienced Helpdesk /system Officer for an initial 12‑month contract at an APS4 equivalent level. The role is available to be worked out of either the Adelaide CBD, Melbourne CBD or Perth CBD offices.

The Service Desk Officer supports the day‑to‑day operations of a critical Case Management System (CMS) Helpdesk within a government environment. This role is central to ensuring system reliability and providing timely technical support to internal staff and external stakeholders.

Duties
  • Provide first‑line support for system queries, access issues, and troubleshooting
  • Manage and respond to helpdesk tickets, inbox enquiries, and system requests
  • Escalate complex issues to technical teams as required
  • Maintain user profiles, system access, and permissions
  • Create and update manuals and Service Desk task cards when needed, including general overview, outreach and billing processes, invoicing and all records‑management processes on the system
  • Support reporting processes and ensure data accuracy and quality
  • Assist with documentation, user guides, and process improvements
  • Monitor system performance and contribute to ongoing enhancements
About You
  • Experience working in an ICT Service Desk or Helpdesk environment
  • Strong troubleshooting skills within client management systems
  • Excellent organisational skills and ability to manage competing priorities
  • Strong communication skills with a customer‑focused approach
  • Ability to work both independently and collaboratively within a team
Mandatory Requirements
  • Demonstrated experience within an ICT Service Desk environment and previous experience with Salesforce
  • Working with Children (WWC) and/or Vulnerable People Checks/Clearance must be obtained prior to commencement
  • As this role is within a Federal Government department it is required to be an Australian Citizen at the time of commencement
Contact

Catherine – to discuss this role further or inquire about our other positions. Email:

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Job Info:

  • Company: ACM Recruitment
  • Position: APS4 Service Desk Officer - System Helpdesk Support - Perth CBD
  • Work Location: Perth
  • Country: AU

How to Submit an Application:

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