Job Description:
Latest job information from Cisco Systems, Inc. for the position of Technical Consulting Engineer. If the Technical Consulting Engineer vacancy in Australia matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Cisco Systems, Inc. for the position of Technical Consulting Engineer below matches your qualifications.
Job Description
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This role provides assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues, handling technical problems within specific technologies and architectures such as Security and Networking across a broad range of problem complexity. At senior levels, the position manages increasingly complex and integrated solutions, operating in a highly complex technical environment that often requires deep, cross-product knowledge and systems-level thinking. The role involves collaboration with customers, partners, engineering, and internal stakeholders to drive resolution and continuous improvement, and contributes to product quality by submitting bugs, defects, and quality escalations to Engineering. Additionally, the position utilizes and enhances lab environments and digital intellectual capital to deepen expertise, support troubleshooting, and scale solutions across the team, while leveraging TAC AI capabilities, software, automation, and diagnostic tools to support quality and efficiency, and proactively identify and address issues. The role may also include mentoring peers and team members for individual and team development.
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What You’ll Do:
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\n - Supports premium offers and solution support
\n - Is a technical expert in more than one area and has clear understanding of entire solutions
\n - Operates independently on case resolution focusing on complex and diverse cases requiring in-depth evaluation & analysis and thinking beyond the fix to prevent future problems
\n - Serves an as early adopter of processes/tools and helps drive TCE specific priorities
\n - Impacts within workgroup, shift, site, region as well as product
\n - Applies expert knowledge and experience with global customer issues, trends and patterns, and the customer experience toparticipate in proactive engagements with Engineering
\n - Advises other TCEs on customer problems
\n - Develops and helps team develop productive relationships with customers and takes ownership for customer success
\n - Submits effective escalations with Engineering teams and advises peers on effective engagement with theEngineering teams
\n - May act as a global TAC Sponsor to review and approve formal engineering escalations (e.g., BEMS, Jira submissions)
\n - Proactively identifies and documents pervasive bugs and systemic issues within the technology domain
\n - Mentors, develops and coaches others on bug quality, submission review, and other regional best practices
\n - Provides escalation support, and lab setup expertise. Builds shared and reusable lab setups and provides resolutions for errors and gaps
\n - Interprets technical documentation, functional specs, and RFCs and applies expected product behavior across industry standards
\n - Leverages advanced knowledge of software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions
\n - Adopts and encourages adoption of AI and automation tools to improve resolution speed and accuracy, productivity, and quality
\n - Develops and disseminates intellectual capital (e.g., advanced diagnostics, automation workflows, and AI-assisted troubleshooting guides) that supports global reuse across internal teams, Global Delivery Partners, and customers
\n - Actively adopts TAC Tools essential for solving TAC SRs as well as for TAC Efficiencies (e.g. docs, training, processes) and advocates their adoption within their teams
\n - Frequently liaises between team and Technology Owners, Technology Group Leaders, Senior Technical Talent and TAC Technical Leaders
\n - Acts as a bridge between support and engineering strategy
\n - Guides peers in effective cross-functional engagement and actively mentors junior TCEs, contributing to their development and strengthening team performance through knowledge sharing and support
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Minimum Qualifications: Bachelors + 7 years of related experience, orMasters + 4 years of related experience, orPhD + 1 year of related experience, or equivalent relevant work experienceExpert level (e.g., CCIE) or equivalent relevant certification expected
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THIS JOB DESCRIPTION DOES NOT APPLY FOR EMPLOYEES IN GERMANY.
Why Cisco?\n
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
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Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
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We are Cisco, and our power starts with you.
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Job Info:
- Company: Cisco Systems, Inc.
- Position: Technical Consulting Engineer
- Work Location: Australia
- Country: AU
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Technical Consulting Engineer at the office Australia above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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