Guest Support Officer

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

As our Guest Support Officer reporting to the Patron Liaison Manager, you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions.

This is a fantastic opportunity for students, graduates and professionals looking to join our Safe Gambling team in Sydney on a full-time basis and contribute to fostering a safer gambling culture at The Star.

A few of your responsibilities:

• Provide empathetic support to guests experiencing challenges related to gambling
• Promote safer gambling practices through proactive communication
• Collaborate with internal teams to enhance safety measures and awareness
• Conduct welfare checks as per safety gambling programmes
• Support guests who are self-excluded or have breached self-exclusion (or a Problem Gambling Exclusion) to access gambling treatment help services and/ or financial counselling

What we are looking for:

• Experience in guest relations, support services, social work, security or education
• Demonstrated ability to develop productive relationships, policies, and safer gambling strategies
• Ability to demonstrate problem solving skills and show innovative thinking
• Effectively demonstrating the ability to make sound judgements and make informed decisions to mitigate risks
• Ability to identify indications of gambling issues and assisting guests in making decisions regarding their ongoing gambling safety

About you:

As a Guest Support Officer, you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions as it related to safer gambling. The role requires availability to work across all shifts (morning, day and night).

You will draw upon your love for interaction and problem solving, along with your ability to empathise with others, to confidently assess and implement a range of suitable and timely supportive measures

What can we offer you:

• Complimentary meal on site every day, including hot meals, sandwich bar and more
• Discounted parking available in the city
• 30% Discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• An organisation that values diversity, teamwork and being your best self
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Paid training, ongoing career development opportunities

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.

Our purpose it to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.