Student Adviser

$71,918 to $76,598 pa (HEW 4) pro rata

1 x Full Time Fixed Term (until 18 October 2024) and various Part-Time Casual Contracts, South West campus

Open to candidates with relevant work rights

STUDENT ADVISER
STUDENT LIFE
SOUTH WEST CAMPUS
$71,918 TO $76,598 (HEW 4) PRO RATA
1 x FULL TIME FIXED TERM UNTIL 18 OCTOBER 2024 AND VARIOUS PART-TIME CASUAL CONTRACTS

The Role
Within Student Life, the Student Hub is responsible for providing quality and timely advice to students who attend in person and have general and course advice enquiries. The Hub team also responds to escalated Tier 3 digital enquiries and provides support to Schools for relevant administrative processes related to the academic program and the needs of students.

Reporting to the Coordinator, Student Hub this role is responsible for effectively providing a broad range of customer focused, student advice to all ECU students and school support operations. The Student Adviser also acts as an escalation point for the Student Hub front of house team for the more complex student enquiries and would have a broad knowledge of student administrative processes, courses, and support services.

Key Criteria

The successful candidate will have:
A strong customer focus and experience in providing customer support and enquiry services;

Knowledge of student administrative processes, support services and student systems;

Continuous improvement approach to the workplace; and

Problem solving and decision-making skills.

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Personal Excellence and Courage.

Benefits & Remuneration
These positions attract remuneration of $71,918 to $76,598 pa pro rata plus University superannuation contribution.

ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.

Contact
Interested applicants are welcome to call Narelle Harvey on +61 8 6304 9861 for more information.

How to Apply
Please upload your resume and address the key criteria listed above in a statement (no more than 2 pages in length) when submitting your application form through the portal.

We are unable to accept any direct applications, all applications will need to be submitted through the online portal.

Next Steps
Student Life have a fixed-term full-time vacancy currently available.

However, we are also seeking to establish a South West Campus recruitment pool for the position of Student Adviser from which permanent, fixed-term, full-time, part-time or casual appointments may be made where opportunities arise in the next six (6) months.

Candidates who successfully progress to the recruitment pool will be sent a confirmation email at that time. If a hiring manager deems you suitable for a future role, a formal interview will take place. Your application will remain in the recruitment pool for a period of six (6) months.

Closing Date
Applications close on Sunday 26th May 2024 at 11:30pm AWST.

PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.

ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

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Position description