Administration Officer - Patient Travel Subsidy Scheme

Sunshine Coast Hospital and Health Service (SCHHS) is in southeast Queensland and extends through the coastal and hinterland areas from Caloundra in the south and Gympie in the north.
The SCHHS is a values-based organisation. We are committed to the maintenance of a culture in which we treat our colleagues with respect as we do our patients, consumers and the community. We respect, protect and promote human rights in our decision-making and actions.
The Administration Officer provides high quality customer service to patients and staff across the Sunshine Coast Hospital and Health Service. The incumbent performs a range of administrative and operational activities to support the Patient Travel Subsidy Scheme within the Integrated Business Management team.
The Patient Travel Subsidy Scheme offers financial subsidy to approved applicants who are required to travel to other health facilities outside of the SCHHS where services cannot be provided.

Key Responsibilities include:

• Provide professional customer focused service to patients and staff who utilise the services of the Patient Travel Subsidy Scheme Office using a high level of communication via phone, emails etc.
• Effectively communicate with customers and demonstrate understanding, empathy, patience, and a positive service focus.
• Understand Queensland Healths policy regarding the Patient Transfer Subsidy Scheme and the Hospitals duty of care obligations regarding patient transfers to negotiate and communicate policy decisions in a diverse cultural environment for clients with a wide range of acute and chronic health issues.

Remuneration value up to $94,810 p.a., comprising salary between $74,722 - $83,097 p.a., employer contribution to superannuation (up to 12.75%) and annual leave loading (17.5%) (AO3). Applications will remain current for 12 months. Please note: only applications from candidates will be accepted (applications that may result in an agency fee will not be considered).
Why work for us?We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Queensland Health employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.We are committed to providing a diverse and inclusive workplace for our people and our community. We encourage people of all genders, races, ages and abilities to apply for roles within our Health Service.You can find out more about why its so great to work at Sunshine Coast here: https://www.health.qld.gov.au/sunshinecoast/careers
As a Sunshine Coast Health employee, you will receive competitive remuneration and have access to: - A wellness program;- Generous superannuation;- Flexible work arrangements;- Career training and development; and- Salary packaging.
Check out the latest updates here: https://www.sunshinecoast.health.qld.gov.au/This work is licensed under a Creative Commons Attribution 3.0 Australia License.