Customer Service Representative
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Resolution Life with the position of Customer Service Representative - Resolution Life which was opened this.
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Customer Service Representative At Resolution Life, we're proud to have evolved into a global business under the Resolution Life name. For customers, advisers…...
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Resolution Life Group is a global life insurance group focusing on the acquisition and management of in-force life insurance policies. With assets of $31 billion and 1.5 million customers, Resolution Life are providing existing customers with life insurance, super and investments.
Why us?
Our platform vision is to be the leading in-force specialist life-insurer in Australasia by 2024, by being customer-obsessed and data-driven.
We are one of the first life insurers globally to operate in an entirely Enterprise Agile environment. The strategic priorities of the platform are focused on ensuring the business is future-fit and sustainable, and to grow through bolt-on acquisition of in-force portfolios. We are guided by core behaviours that inform the way Resolution Life team members show up each day and interact with others.
The Opportunity
This is a great opportunity to start your career with a forward thinking and innovative organisation by joining the customer experience team and add value to each interaction by understanding customers needs and delivering the best service.
In this role you will manage a portfolio providing high touch support to clients with a variety of needs and enquiries for a World leading insurer.
Your Story
- Deliver exceptional customer service to our customers
- Meet targets including customer advocacy
- Develop an in-depth knowledge of our products and services
- Confidently navigate and source information from multiple internal systems
- Providing outstanding customer service via phone, emails and online chat functions.
- Demonstrating resilience and agility by responding constructively to change
- Showcasing the ability to take ownership and solve customer enquiries
- Having experience in identifying sales and customer retention opportunities
- Being the best you can be! Full Time Paid Training Provided for 3 Weeks to help you achieve from day one!
Critical Skills
At Resolution Life, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analysing data and problem-solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
What Will We Do For You:
Our culture underpins our values and guides our decision making. Its also what makes Resolution Life a great place to work.
Resolution Life Australasia supports virtual working, and our enduring primary place of work continues to be "virtual" with the physical office and home office used interchangeably. We recognise that our workers can contribute and connect equally regardless of where they are located, and we have seen and experienced the wellbeing and benefits that come from working at home. This means some of us work at home most of the time, in the office most of the time or a balanced mix.
Every day is an opportunity to grow - and we hope to offer our people a career, not just a job.
The learning and development opportunities we offer include supporting the completion of executive-level short courses, access to leading online learning tools, on the job training, and mentoring by highly experienced business leaders.
Join us
Before commencing employment in this role you will need to provide two references, full working rights and complete police and credit checks through an online provider.
As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at talent@resolutionlife.com.au.
Privacy Policy
Please refer to our Privacy Policy to learn about how we use the information you give us, alternatively you can view the same information by navigating to the page https://www.resolutionlife.com.au/privacy. Job ID JR506200
Information :
- Company : Resolution Life
- Position : Customer Service Representative
- Location : Sydney NSW
- Country : AU
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Representative job info - Resolution Life Sydney NSW above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Representative job info - Resolution Life Sydney NSW in 17-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 17-04-2024
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