Patient Support Officer

About the role
Patient Support Officers are responsible for providing a wide range of support services to clinical and non-clinical areas across the RBWH Herston campus. Primary duties include Infection Control Cleaning, Patient Transportation and Patient Handling within wards, operating theatres and clinics.
All successful candidates are initially employed as on-call casuals to meet RBWHs requirements to fill short notice absences and to provide holiday relief for our 400+ staff. Shift offerings are generally 6.00am - 2.00pm / 2.00pm - 10.00pm / 10.00pm - 6.00am, predominantly Monday to Friday over a 9- or 10-day fortnight. Some part-time shifts are available. RBWH operates 24/7 and thus some shifts will be offered on weekends and public holidays.
We endeavour to offer all casuals temporary contracts ranging from one week to one month and beyond for those who demonstrate their willingness to engage and complete their tasks to the standard expected in a health care environment.
New recruits are subject to a 3-month probationary period. Staff who meet expectations become eligible to have their casual status converted to permanent employment with Qld Health after 1 year.
The starting full-time base salary commences at $60,144 per annum with penalties and allowances increasing the total package. Many of our current casuals are being engaged for full-time hours on Temporary Contracts at the full-time rate.
About you
You will be assessed on your ability to demonstrate the following values within the context of the Key Accountabilities. The ideal applicant will be able to demonstrate the following:

• Respect - demonstrates interpersonal savvy, manages conflict appropriately, communicates effectively and balances the needs of all stakeholders with utmost respect to all people at all times
• Teamwork - collaborates effectively, develops talent, values difference and builds effective teams to bring about best use of resources to deliver healthcare services
• Compassion - is patient / client focussed, demonstrates self-awareness and the effects of behaviour on others, deals with or manages ambiguity and complexity, demonstrates resilience in the delivery of patient services or support in the delivery of services to patients
• High Performance - cultivates innovation, is action oriented, drives results and supports Metro North Healths vision and purpose to exceed expectations of our patients and stakeholders
• Integrity - demonstrates sound decision quality, ensures accountability, demonstrates courage in the face of adversity and works effectively / manages complexity to ensure work output and decisions are ethical and invariably of a high standard

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why its so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Job ad reference number: RBH561973Close date: 15/05/24
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.