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Call Center Representative

Foundever | Gold Coast QLD | AU

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Foundever with the position of Call Center Representative - Foundever which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Call Center Representative - Foundever below matches your qualifications. Good Luck: D

You will answer inbound calls and assist with general banking enquiries from existing customers. This can range from credit cards, transaction/savings accounts,…...

About the position

We are currently recruiting Customer Service Representatives to join our team of incredible people. Apply to be a part of our Customer Service - Inbound Team where delivering exceptional service is a passion and a natural part of who you are. Its in your DNA! We want people who have an excellent personality, empathy and strong work ethic.

Our people are our greatest asset. Once you join our team, we invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals.

You will answer inbound calls and assist with general banking enquiries from existing customers. This can range from credit cards, transaction/savings accounts, and online banking.

These can include:
  • Providing customer account balances
  • Replacing debit and credit cards
  • Closing credit card accounts
  • Updating personal information
  • Resetting online banking passwords and reactivating SMS protect
  • Investigating unusual transactions and loading disputes if necessary
  • Triaging fraud enquiries
  • Load complaints and capture customer feedback
  • Providing customers accurate information
  • Following strict identification guidelines

There are no sales or up selling/cross-selling involved in this role.

Please note: There is an opportunity to work from home subject to meeting job score card requirements, which include attendance, assessments, trainer evaluation and class performance. All training, assessment and operational requirements will need to be met.

About YOU
  • Call centre experience is a PLUS but not essential
  • Customer service experience in any industry
  • Demonstrates resilience to work in a fast paced environment and cope with tough conversations
  • Reliable, honest and trustworthy
  • Willingness to learn complex systems
  • Must know your way around a computer
  • Be a team player - Be excited to join our Foundever™ family!

About us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, were the team behind the best experiences for +750 of the worlds leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

All applicants must provide Australian work rights and be willing to undergo full background screening which includes police checks, an essential and mandatory requirement.

Information :

  • Company : Foundever
  • Position : Call Center Representative
  • Location : Gold Coast QLD
  • Country : AU

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Call Center Representative job info - Foundever Gold Coast QLD above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Call Center Representative job info - Foundever Gold Coast QLD in 29-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 29-05-2024

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