Service Desk Officer Trainee

We are unique

Join an organisation that values your voice, empowers your autonomy, recognises the strength in diversity, and prioritises your well-being while offering attractive remuneration and benefits. Take pride in having a meaningful impact on regional, rural and remote communities while being a pivotal player in the energy industrys future.

About the role

Service Desk Officer Trainee -

As a Service Desk Officer Trainee, you will provide centralised remote support and service to the Essential Energy business, this will be accomplished by both proactive and reactive means via phone and email. You will manage incidents through to resolution, communicating with technical staff and customers to ensure satisfactory outcomes.

The Service Desk Officer Traineeship is a one-year program, with a combination of structured training from our external training providers and on-the-job experience.

Commencing in early 2025, we have positions in the following locations:

Port Macquarie

About You

You are a passionate person who is excited to start your career within a supportive and inclusive team, where you will have the opportunity to work outdoors while gaining a nationally recognised qualification and making positive contributions to your local community.

Why Essential Energy

We offer competitive remuneration commensurate with skills and experience and 16% superannuation.

For information on our employee benefits (such as Fitness Passport, Apple, JB Hi-Fi and Dell Employee Purchase Programs and 26 weeks paid parental leave for primary and secondary carers) please visit our Employee Benefits page.

We are proud to be recognised as a WORK180 Endorsed Employer for All Women .

An energy network doesn’t just keep the lights on… it’s a living network that needs to adapt to new and emerging energy generation technologies while still meeting the energy needs of customers.

It requires innovation, commitment, and collaboration to bring people together to solve the energy delivery challenges of the modern world.

Your potential will be realised, and you’ll feel a real sense of purpose and satisfaction knowing you have a pivot role to play in delivering the energy of the future to the people who need it today.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent resident status.

These are identified positions and applicants must be Aboriginal and/or Torres Strait Islander, in accordance with Essential Energy’s exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) (the “Act”) from sections 25 and 51 of the Act.

For further information please email careers@essentialenergy.com.au

*More information about the roles, process and Apprentice Program can be found on our website.

Applications close on Sunday 14 July at 11:55pm (AEST).

Passionate people. Global thinking. Regional heart.

Building a better energy future.

Essential Energy is committed to building a culturally diverse and inclusive workplace and strongly encourages applicants to apply regardless of gender, age, ethnicity, sexual orientation, or disability.

As an organisation, our aim is to champion inclusivity in the workplace and celebrate the difference in all our employees.