Customer Service Officer

Job no.: 494565

Work type: Full Time Permanent

• Highly supportive team environment.
• Fantastic opportunity for growth and development
• Work for a large, reputable company in the Healthcare industry

About us:

HPS’ network of pharmacies is one of Australia’s leading pharmacy service providers, offering a diverse range of careers in multiple locations across Australia. As a successful and growing company, we can provide you with challenging and rewarding work, and a team environment that is both results-focused and supportive.

Our growth is a direct result of the people who work within our organisation and the contribution they make each day. We are very conscious that developing a team of experienced and motivated people is the key to our success.

We proudly recognise the dedication of our 600+ employees who contribute daily to our business and the health and well being of Australians.

At HPS, we are committed to providing a transparent and fair recruitment strategy, employing the ‘right’ people for the ‘right’ roles.

HPS is a subsidiary of the EBOS Group. With almost 5,000 employees in 109 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.

EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.

The Opportunity:

We have an awesome opportunity for an experienced Customer Service Officer to join our amazing Pharmacy team.

Based out of our Greystanes office and reporting to the Customer Service Manager, you will be responsible for providing a superior level of customer support to internal and external customers, ensuring inbound enquiries and requests are met in a timely manner and handled with a sense of urgency and care.

All calls and issues will be logged using our system, hence your attention to detail and ability to either use or pick up new processes and systems will be critical to your success.

What’s exciting about this role is that it provides a great opportunity for someone to develop their Customer Service skills within a large, reputable company and create pathways for an exciting career in Customer Service.

Full training and support from both your manager and colleagues will be provided.

What you will do:

• Taking inbound customer enquiries;
• Assisting the wider business with ad hoc queries;
• Data entry;
• Build trusting and lasting relationships with internal and external customers;
• Ensure customer issues or repeat incidents are captured & resolved;
• Work collaboratively with all departments;
• Assist the Customer Service Manager as required.

What we are looking for:

• Previous experience working within a high touch customer service role essential;
• Exceptional communication and customer service skills;
• Ability to think on your feet to resolve issues in a timely manner;
• Ability to manage multiple tasks and prioritise your time to achieve outcomes;
• Ability to build relationships based on trust and being respectful;
• Team player with a positive attitude and willingness to go the extra mile to support your team.

Why us?

This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.

Other benefits include:

• Employee Share Plan;
• Company Paid Parental Leave;
• Employee Assistance Program for Mental Health Wellbeing;
• Staff Awards;
• Employee Referral Program;
• Health Insurance Discounts.

EBOS Group are committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion.

We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).

Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations, please inform us by reaching out to HR@ebosgroup.com. We believe that a diverse and inclusive workforce enriches our organization and contributes to our success.

Pre-employment checks may be required and will be discussed with the successful candidate.

If you believe that you have the necessary attributes to succeed in this challenging and rewarding role

No Agency Assistance Required.

Advertised: 18/06/2024 AUS Eastern Standard Time

Applications close: 16/07/2024 AUS Eastern Standard Time