Contact Centre Agent

About this role

Join a newly created team as a Contact Centre Representative.

I-MED Radiology Networks team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty. These are the values that set us apart, along with our people, our state-of-the-art technology and our imaging and diagnosis.

Our busy clinics in the Greater Western Sydney region are looking for Contact Centre Representatives to join their newly created team based in Campbelltown.

Your role will be a combination of handling a high-volume of inbound calls and supporting with online appointments, ensuring patients have a smooth and positive bookings experience for their diagnostic procedures.

We have the flexibility for full-time and part-time roles. You will be required to be available for 7.6 hour shifts between the times of 7:15AM to 5:15PM. Minimum for part-time is 3 days a week.

What will you be doing:

• Be the first point of contact for patient interaction
• Providing excellent customer service and patient care
• Managing appointments to maximise customer service and clinic efficiency
• Developing and maintaining strong working relationships with patients, referrers, staff and managers
• Driving the delivery of high-quality service to patients and referrers

Life at I-MED Radiology

Competitive remuneration corresponding with experience

Comprehensive paid induction training and ongoing development

Opportunity for career growth and professional progression

Commitment to your health and well-being, including access to employee assistance program

To be part of a fun and dedicated team that celebrates wins and successes

Key selection criteria:

• Previous customer service experience (highly desirable)
• Ability to multitask while using multiple computer systems
• Demonstrated initiative and willingness to learn
• Excellent interpersonal and communication skills
• Ability to work autonomously and in a team environment
• Have patience and empathy to alleviate medical concerns for patients

Diversity and Inclusion

Here at I-MED, we support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity.

If this role stands out to you but you dont feel like you ‘tick all the boxes, we strongly encourage you to apply nonetheless, as you may just bring something to I-MED that we are looking for.

Next Steps...

If you are interested in the opportunity, please click apply and submit your updated CV – Please note due to the volume of applications, only successful candidates will be contacted and invited to an initial call with our Talent Acquisition team.

Job details

Job Reference: I-MED/1004296
Employing Entity: I-MED Services Pty Limited
Location: Australia - NSW - Campbelltown

Job type: Permanent FT
Job Family: Contact Centres
Date posted: 19-Apr-2024
Attachments: No File Attached