Customer Service Officer - Arts and Culture

The City of Albany is one of Western Australia’s most important and historic regional Cities. The services, facilities and activities that we offer are continually evolving and expanding. As an employee of the City, you can help us to reach our full potential. We employ around 450 staff members and provide an exceptional and committed service to the Community of Albany and we create an environment where every employee has an opportunity to succeed. We are committed to a more diverse workforce and promote diversity and equal opportunity employment.

The City of Albany’s Arts and Culture Teams are looking for a passionate and enthusiastic individual to take up the role of Customer Service Officer – Arts and Culture at the Historic Albany Town Hall. Reporting to the Cultural Development Officer this role will see you responsible for responsible for providing outstanding customer service and a positive first point of contact at the City of Albany’s Town Hall. The curator of first impressions, this role sets the scene for a consistently excellent visitor experience. Hours for this role will be Tuesday-Saturday 9.30am to 5.15pm.

Responsibilities:

• Provide specific information to customers about the City’s Arts and Cultural programs.
• Provide front line reception service including phone and email enquiries at the Albany Town Hall.
• Provide assistance to venue hire customers and visitors to the Albany Town Hall.
• Administration of the artisanal retail store, including tracking inventory, handling sales, financial administration, liaising with artisans and artists, coordinating stock rotation and visual design of the space.
• Maintain relevant databases and mailing lists relating to customers, patrons, volunteers and artists and undertake promotional campaigns.
• Perform open/close procedures, ensuring the venue is open during business hours.

To be suitable for the role you will need:

• Strong customer service focus and commitment.
• Demonstrates excellent interpersonal skills and builds productive relationships with people at all levels.
• Sound computer skills with developed knowledge of the Microsoft Office suite (especially Word, Excel and Outlook).
• Excellent telephone technique and communication skills.
• Ability to work independently and multi-task in a demanding environment.
• Previous experience in the community, cultural or events sector involving a high level of exposure to the general public.
• Previous business administration experience.

If you meet the above requirements, have experience working in a similar position and are passionate about working for the City of Albany, please apply.

Please Note: To be eligible for an interview, your cover letter must clearly address the key points outlined in the