Water Sector Specialist & Customer Relationship Officer

• APS Level 6, Ongoing
• $90,199 - $101,022 per annum + 15.4% super
• All Bureau capital city locations will be considered

The Water Sector specialist Customer Relationship Officer seeks to increase the value and impact the Bureau delivers to Australias water sector. The Water Section is focused on delivery of the Bureaus water information function and in supporting lead government water policy agencies and large utilities. we do this through developing deep and trusted relationships with our government and water sector customers, understanding their pain points and strategic objectives, and deploying the Bureaus capability.

The Water Sector specialist Customer Relationship Officer is self-motivated and agile. They work collaboratively with diverse teams and can quickly pivot to new tasks and initiatives in response to customer and organisational demand. They thrive in problem solving and on-the-job learning. They are confident communicators and exhibit a willingness to continuously learn new aspects of customers businesses while keeping abreast of the Bureaus capabilities, products and services. They develop and maintain strong relationships with experts across the Bureau, to identify opportunities to match Bureau capabilities with customer requirements. They also contribute to handling customer enquiries while representing the trust and quality associated with the Bureau brand.

The Water Sector specialist Customer Relationship Officer contributes to a wide variety of projects that seek to deliver customer outcomes or improve internal processes. They are willing and able to respond to new and varying priorities as they arise. They apply their existing skills in policy or technical areas and enhance their expertise whilst at the Bureau to provide value to our customers.

This role is part of a national team, which leverages digital platforms for collaboration, while building trusted relationships on the ground in every Australian state and territory.

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